MD
Michelle D
1 reviews | Active since Aug 2013
28 Dec 2015, 16:12
Mistake Hills - devil is in the detail
I booked a Superior Deluxe room for one night, as we were having dinner at Carnivore. <br> When I called I was told booking was only via mail, not phone. When I called an hour later to check if my mail was received, I was told I could just book over the phone as it's quicker.<br> <br> We so looked forward to the visit but the bathroom door was broken in our room. After over an hour (and a maintenance guy accidentally locking himself in the bathroom) we were moved to a \better"room. The toilet door handle came off in my hand and there was a water leak. By this time we were hot"
Helpful (0)
Replies (1)0
Replies (1)
Misty Hills's replyOfficial
28 Jan 2016, 08:13Hello MichelleJozi,
Thank you for raising your concerns on Hello Peter. We are grateful for your feedback. As you state, on raising your dissatisfaction with our Front Office Manager he immediate upgraded you in an attempt to ensure that your stay with would meet your expectations. We share your disappointment that this did not happen and have investigated the matter thoroughly.
We are saddened that your experience at the Carnivore was again unsatisfactory. Our method of service is to bring the meats to your plate and to carve in such a way that you, the guest, select the cut you would best enjoy; from well done to rare. This should have been explained to you and we are constantly concentrating on the guest experience in our ongoing training and have re-emphasised this thanks to your comments.
We thank you for taking the time to bring these matters to our attention as we constantly seek to improve.
Thank you for raising your concerns on Hello Peter. We are grateful for your feedback. As you state, on raising your dissatisfaction with our Front Office Manager he immediate upgraded you in an attempt to ensure that your stay with would meet your expectations. We share your disappointment that this did not happen and have investigated the matter thoroughly.
We are saddened that your experience at the Carnivore was again unsatisfactory. Our method of service is to bring the meats to your plate and to carve in such a way that you, the guest, select the cut you would best enjoy; from well done to rare. This should have been explained to you and we are constantly concentrating on the guest experience in our ongoing training and have re-emphasised this thanks to your comments.
We thank you for taking the time to bring these matters to our attention as we constantly seek to improve.
Misty Hills's reply28 Jan 2016, 08:13
Official
Hello MichelleJozi,
Thank you for raising your concerns on Hello Peter. We are grateful for your feedback. As you state, on raising your dissatisfaction with our Front Office Manager he immediate upgraded you in an attempt to ensure that your stay with would meet your expectations. We share your disappointment that this did not happen and have investigated the matter thoroughly.
We are saddened that your experience at the Carnivore was again unsatisfactory. Our method of service is to bring the meats to your plate and to carve in such a way that you, the guest, select the cut you would best enjoy; from well done to rare. This should have been explained to you and we are constantly concentrating on the guest experience in our ongoing training and have re-emphasised this thanks to your comments.
We thank you for taking the time to bring these matters to our attention as we constantly seek to improve.
Thank you for raising your concerns on Hello Peter. We are grateful for your feedback. As you state, on raising your dissatisfaction with our Front Office Manager he immediate upgraded you in an attempt to ensure that your stay with would meet your expectations. We share your disappointment that this did not happen and have investigated the matter thoroughly.
We are saddened that your experience at the Carnivore was again unsatisfactory. Our method of service is to bring the meats to your plate and to carve in such a way that you, the guest, select the cut you would best enjoy; from well done to rare. This should have been explained to you and we are constantly concentrating on the guest experience in our ongoing training and have re-emphasised this thanks to your comments.
We thank you for taking the time to bring these matters to our attention as we constantly seek to improve.