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Mark G

1 reviews | Active since Jan 2019

09 Jan 2019, 11:03

Christmas Buffet 2018...will never do it again.

I am writing today regarding the Christmas lunch buffet 2018. I feel compelled to express my disappointment as we found the quality of the food utterly disatisfactory. We were a group of 15 people who spent over R6000, but hardly enjoyed any of the buffet. This was rather disappointing given that we where looking forward to this day after reading the menu. Certain items advertised where not even on the buffet. Going out to eat is supposed to be one of life's pleasures, something to be enjoyed, where the customer puts their trust in the restaurant's reputation as well as the quality of the food. Based on this we thought it would be the best in food quality. This being Christmas there was a hype and expectancy from us all, sadly that was abruptly brought to an end when we started eating. Unfortunately your buffet did not meet the high expectations your establishment is renowned for. We heard several people around us draw the same conclusion and I have seen some negative reviews on Facebook concerning the Christmas buffet. I was terribly disappointed to see the unhappiness of our group and more especially my wife and three teenage children. The food was bland and tasted horrible. Lacked seasoning and definitely not prepared with much care. Inedible Sushi, some dishes like the venison pie and creamed spinach had a bitter after taste. The roast leg of lamb was floating in a gravy that tasted like it had been prepared days earlier and reheated. The paella was inedible. There were flies sitting on the desserts, which speaks to your food hygiene. Seeing that we had paid in advance, as did most of your guests on the day, there was a strong feeling amongst our group that we have been hard done and taken for a ride. It was a clear case of false advertising. What happened to treating your customers fairly and delivering on your promise of a memorable Christmas lunch. We left feeling cheated, a little bit angry and dissatisfied at this entire experience. Misty Hills effectively ruined our Christmas 2018 and ****** us of a memorable lunch experience. Will never do it again and definitely would not recommend it to anyone in the future.

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Replies (1)
Misty Hills
Misty Hills's reply10 Jan 2019, 11:18
Official
 Dear Mr Govender  Thank you for providing us with such detailed information. We would like to confirm that we have also received your communication to us at the end of December and through other social media platforms which we have responded to. We have attempted to get in contact with you however, it seems that we do not have your direct contact details on our reservation records but perhaps that your booking was made under a different name. Please would you be so kind as to provide us with you direct number and allow us to address your concerns.  Feedback such as yours are of utmost importance as this allows us to improve on our service and product. We are disappointed to hear that your experience was less than satisfactory considering the many positive responses that we have received after the event. I would like to assure you that we will attend to your concerns as a matter of priority and give you further feedback as required.  We look forward to hearing from you.