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Sarah N

1 reviews | Active since Sept 2018

02 Sept 2018, 09:52

Terrible experience at Urban Park hotel Umhlanga

The Urban Park hotel is part of the aha hotel/ Misty blue group. I am completely unimpressed. Urban Park Umhlanga: In serious need of basic maintenance. Fitness Centre is borderline dangerous with two out of the three treadmills broken and the one supposedly working one has a serious problem with the belt...this caused me to nearly have a serious accident ! Fitness Centre is advertised as having world class facilities on their Facebook page, this is simply not true. Spinning bike also broken and some of the circuit machines have missing pieces. Be aware if you book an economy room they are dark and dingy. Shuttle service also out of order. 500mb of WiFi per person per day. Given that most hotels now offer unlimited WiFi, this is far below standard. Especially since there are limited tv channels. Towels are threadbare and torn. Received a room upgrade after complaining but cannot say we would return. Fire alarm wiring was all pulled out on our floor. Elevator floors on the digital display are barely legible and the lift itself makes some concerning noises... All in all dissatisfied, disappointing and not at all as advertised.

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