POOR CUSTERMOR SEVICE

MADE A RESERVATION WITH SQUARE BOTIIQUE HOTEL IN UMLANGA FOR CHECK IN 21.03.2020 TO 23.03.20 FOR A WEDDING THAT WAS ALSO BOOKED AT THE SAME HOTEL. HOWEVER BEACUSE OF THE LOCKDOWN THE WEDDING HAD TO BE CANCELLED, PHONED THE HOTEL TO CANCELL THE BOOKING HOWEVER WAS TOLD THEY HAVE GIVEN STICT INSTRUCTIONS FROM MANAGEMENT THAT THERE IS A STICT POLICY OF NO REFUNDS BUT RESERVATION WILL BE EXTENDED FOR A YEAR, THIS IS NOT ACCEPTABLE AS THE COUNTRY IS GOING THROUGH A CRISIS INFACT WORLDWIDE, I WILL NOT BE GOING TO DURBAN ANYTIME SOON SO I WANT A REFUND, THEY CANNOT REFUSE KNOWING THAT THE LOCKDOWN WAS BECAUSE OF GOVERMENT REGULATIONS AT THAT TIME. I HAVE EMAILED AND CALLED NUMEROUS TIMES BUT ALL THEY SAID WAS THAT I CAN USE ANY OF THEIR HOTELS IN THE GROUP AS I BELIEVE THEY HAVE ALSO CLOSED DOWN. I JUST WANT MY MONEY BACK THEY SHOULD NOT BE REFUSING.