Unprofessional and Rude Response from MisterGlass

I recently had an unfortunate experience with MisterGlass that I feel compelled to share. After spotting a MisterGlass branded vehicle while driving, I decided to request a call-out for the replacement of a window and maintenance of existing aluminum windows.

Mr. Des Engelbrecht from MisterGlass promptly rep**** to my email, stating that they no longer provide repair or maintenance work. In response, I sent him a photo of his branded vehicle and suggested that he update the information to avoid wasting potential customers' time.

To my shock, his response was nothing short of unprofessional and rude:

"Hi Joanne,

If I removed it from my branding, what would you do with all that extra time? Send photos of annoying neighbors to your mom perhaps? Or maybe scream at the birds for being noisy?

Sorry if my vehicle wasted your time. Good luck to the poor soul who has to deal with you."

MisterGlass’s website states that they are committed to providing quality aluminum and glass products and solutions with consistent and reliable service. They also emphasize their professionalism and dedication to customer service. Unfortunately, Mr. Engelbrecht’s response did not reflect any of these values. His dismissive and sarcastic reply was far from professional and did not prioritize customer service in any manner.

I hope MisterGlass takes this feedback seriously and addresses such behavior to prevent it from happening in the future. Customers deserve to be treated with respect and professionalism, as stated in their company values.

Sincerely, Joanne