Poor customer service, Poor quality garments

Miss Fit (Facebook online clothing store): There has been so many issues regarding delivery of garments. I tried to order a garment and it took 3 months for a delivery to finally take place. When the garment was delivered, it was the wrong items of purchase and the quality was the garment was pathetic. I am still awaiting feedback regarding a refund. Can Miss Fit please just fetch the item which i currently have in my possession which I DIDN'T order and please pay me back in full. MissFit needs to be honest with its customers. All the feedback on the Facebook page is negative and no one seems to have a good experience with this store.