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Mpho R

1 reviews | Active since Jun 2018

01 Sept 2026, 18:53

These guys installed solar panels at my place in January 2024

These guys installed solar panels at my place in January 2024. A few weeks later the solar panels stopped working. They sent a technician to look at them and the technician said a fuse was blown due to hot weather conditions. The technician fixed the problem but a few weeks later the solar panels stopped working again. The technician came back again and replaced the fuse with a bigger one. Then a few months later I had an argument with their arrogant boss called Ruan who decided to block me from accessing services from his company. I don’t have a problem with him blocking me from accessing services from his company. My biggest gripe with his company is that the solar panels which were installed less than 5 years ago have stopped working again a few days ago. His company had offered us a five year workmanship warranty, and now they cannot help us because their arrogant owner decided to block a customer because of a minor argument. Terrible customer service and terrible workmanship!

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Replies (1)
Mirua Solar & Technology
Mirua Solar & Technology's reply01 Sept 2026, 19:44
Official
We parted way mutually due to the way you behaved, and you were going to find another supplier last year in September 2025. WE stated that we will resume on the conditions that we are treated with respect we do not believe if a customer waits for 10min on whatsapp while someone is checking the booking its long. We do not think a customer can then phone and shout and make demands that he wat "blue ticked" - We believe in business the correct way mutually - we do well because we do things correctly - we stated we are happy to resume services if you can treat us with respect and that condition wasn't optional - we actually replied while we were on the call and you behavior was clearly incorrect and we cannot move forward as the relationship was demolished by your behavior but you can fix it call *** and ask to speak to Ruan I are reasonable  but not under the past conditions or I will give you a call tomorrow. We just clearly stated we do not work like this. You are welcome to return to us we would be glad to assist. Neither the customer or Mirua is right what is right is right. 

Regards Ruan