MR
Mpho R
1 reviews | Active since Jun 2018
17 Sept 2025, 14:34
Terrible customer service
Horrible! Horrible! Horrible! These guys are nice just after installation. They even send you a message asking you for a positive review. But when it comes to customer relations they are terrible. These guys are arrogant, they essentially told me that right of admission is reserved saying we choose our customers and told me they will not work with me if I don’t apologise for raising my concerns. This guy Ruan is very arrogant, he says he is the owner and I basically had nowhere else to report my grievances. When I spoke to him he interrupted, talked over me and when I say can you please give me a chance to talk he said you can talk if you are not going to talk nonsense. I will never ever for as long as I live work with this company. It’s a problem with owner managed companies. You have absolutely no recourse if you are not happy. I wouldn’t encourage my friends or anyone to do business with these guys.
Helpful (0)
Replies (14)0
Replies (14)
Mirua Solar & Technology's replyOfficial
17 Sept 2025, 15:01We took 5 mins to reply and the customer called and said we don't reply and said we are slipping because 4 weeks ago we took 4 hours to reply.
That is the horrible service we offered.
The customer approved a quote and asked if we can do it Monday and we were checking the times and because we did not replay in 5 mins we got a call and told what a horrible place we were.
We asked the customer to rather use someone else and not use us in future.
You are welcome to contact us we can provide the screenshots of the conversations.
That is the horrible service we offered.
The customer approved a quote and asked if we can do it Monday and we were checking the times and because we did not replay in 5 mins we got a call and told what a horrible place we were.
We asked the customer to rather use someone else and not use us in future.
You are welcome to contact us we can provide the screenshots of the conversations.
Mirua Solar & Technology's reply17 Sept 2025, 15:01
Official
We took 5 mins to reply and the customer called and said we don't reply and said we are slipping because 4 weeks ago we took 4 hours to reply.
That is the horrible service we offered.
The customer approved a quote and asked if we can do it Monday and we were checking the times and because we did not replay in 5 mins we got a call and told what a horrible place we were.
We asked the customer to rather use someone else and not use us in future.
You are welcome to contact us we can provide the screenshots of the conversations.
That is the horrible service we offered.
The customer approved a quote and asked if we can do it Monday and we were checking the times and because we did not replay in 5 mins we got a call and told what a horrible place we were.
We asked the customer to rather use someone else and not use us in future.
You are welcome to contact us we can provide the screenshots of the conversations.
MR
Mpho R's updateReviewer Update
17 Sept 2025, 15:15You were very rude over the phone Ruan! Why don’t you tell the world that you kept interjecting and interrupting when I spoke to you? Your tone was very condescending. Yes, you guys sent a quote while we were over the phone. I couldn’t accept the quote because at that time you were very angry and told me to choose another provider. You don’t have people’s skills and you should accept that and stop defending yourself at all costs. You were wrong Ruan, just accept it. At one stage I did tell you that you are a horrible human being and asked to speak to Michelle and you said no I’m the owner. Just because you own the company does not mean you can talk down on people.
MR
Mpho R's update17 Sept 2025, 15:15
Reviewer Update
You were very rude over the phone Ruan! Why don’t you tell the world that you kept interjecting and interrupting when I spoke to you? Your tone was very condescending. Yes, you guys sent a quote while we were over the phone. I couldn’t accept the quote because at that time you were very angry and told me to choose another provider. You don’t have people’s skills and you should accept that and stop defending yourself at all costs. You were wrong Ruan, just accept it. At one stage I did tell you that you are a horrible human being and asked to speak to Michelle and you said no I’m the owner. Just because you own the company does not mean you can talk down on people.
MR
Mpho R's updateReviewer Update
17 Sept 2025, 15:22You keep hiding behind screenshots because you try to be all nice on the conversations but when you talk to customers on the phone you talk down on them. You need to work on your people skills. A few weeks ago it took you over 3 hours to reply and today when I complained I did so based on my previous experience. Instead of listening to a customer you went on a tirade about how you have a right to choose customers. You can choose your customers and people hellopeter have a right not choose to work with such a rude person.
MR
Mpho R's update17 Sept 2025, 15:22
Reviewer Update
You keep hiding behind screenshots because you try to be all nice on the conversations but when you talk to customers on the phone you talk down on them. You need to work on your people skills. A few weeks ago it took you over 3 hours to reply and today when I complained I did so based on my previous experience. Instead of listening to a customer you went on a tirade about how you have a right to choose customers. You can choose your customers and people hellopeter have a right not choose to work with such a rude person.
MR
Mpho R's updateReviewer Update
17 Sept 2025, 15:25I will not allow you to bully me! Never!
MR
Mpho R's update17 Sept 2025, 15:25
Reviewer Update
I will not allow you to bully me! Never!
Mirua Solar & Technology's replyOfficial
17 Sept 2025, 15:293 hours to reply isnt unreasonable as said on the phone. Telling us how bad we are for not replying within 3 hours 1 time is very unreasonable. Calling us and complaining that your message wasn't rep**** to within 5 minutes is unreasonable.
These are the facts you are showing customers that we made the correct assessment and asked you to rather use another place.
We will not treat our employees badly because a customer feel like they did something wrong.
These are the facts you are showing customers that we made the correct assessment and asked you to rather use another place.
We will not treat our employees badly because a customer feel like they did something wrong.
Mirua Solar & Technology's reply17 Sept 2025, 15:29
Official
3 hours to reply isnt unreasonable as said on the phone. Telling us how bad we are for not replying within 3 hours 1 time is very unreasonable. Calling us and complaining that your message wasn't rep**** to within 5 minutes is unreasonable.
These are the facts you are showing customers that we made the correct assessment and asked you to rather use another place.
We will not treat our employees badly because a customer feel like they did something wrong.
These are the facts you are showing customers that we made the correct assessment and asked you to rather use another place.
We will not treat our employees badly because a customer feel like they did something wrong.
MR
Mpho R's updateReviewer Update
17 Sept 2025, 15:30You are even lying Ruan, I did not say you are sleeping. I did not complain after you rep****. It was only when we were on the phone that your guys rep**** to my message. I sent a message and a few minutes later I followed because a few weeks ago it took you long to reply. You were just angry that I complained to you about the experience that I had. When I spoke to you, you said your response time is one hour but then a few weeks ago it took you four hours. Just stop being defensive and be honest.
MR
Mpho R's update17 Sept 2025, 15:30
Reviewer Update
You are even lying Ruan, I did not say you are sleeping. I did not complain after you rep****. It was only when we were on the phone that your guys rep**** to my message. I sent a message and a few minutes later I followed because a few weeks ago it took you long to reply. You were just angry that I complained to you about the experience that I had. When I spoke to you, you said your response time is one hour but then a few weeks ago it took you four hours. Just stop being defensive and be honest.
MR
Mpho R's updateReviewer Update
17 Sept 2025, 15:33The public is not stupid, they will compare my version to yours and choose the one which is more probable. You cannot address your behaviour on hellopeter because you know you were wrong!!!!
MR
Mpho R's update17 Sept 2025, 15:33
Reviewer Update
The public is not stupid, they will compare my version to yours and choose the one which is more probable. You cannot address your behaviour on hellopeter because you know you were wrong!!!!
MR
Mpho R's updateReviewer Update
17 Sept 2025, 15:40You are lying Ruan! I did not call to complain about you not responding within 5 minutes. During our conversation you said your turnaround time is 1 hour and now you say 3 hours is not unreasonable. You did not say use another place. You said I must apologise for complaining or else you have a right to choose customers and not work with me. In your defence you said our turnaround time is one hour and now 3 hours is not unreasonable? Just develop standard operating procedures for your company so that you stop arguing with customers without facts.
MR
Mpho R's update17 Sept 2025, 15:40
Reviewer Update
You are lying Ruan! I did not call to complain about you not responding within 5 minutes. During our conversation you said your turnaround time is 1 hour and now you say 3 hours is not unreasonable. You did not say use another place. You said I must apologise for complaining or else you have a right to choose customers and not work with me. In your defence you said our turnaround time is one hour and now 3 hours is not unreasonable? Just develop standard operating procedures for your company so that you stop arguing with customers without facts.
MR
Mpho R's updateReviewer Update
17 Sept 2025, 15:50You are a very immature and childish person Ruan. You must talk with a customer and address their concerns. You don’t chase away a customer if you don’t like what they say. I’m teaching you a lesson in customer relations and you should appreciate it, and stop being defensive!!’
MR
Mpho R's update17 Sept 2025, 15:50
Reviewer Update
You are a very immature and childish person Ruan. You must talk with a customer and address their concerns. You don’t chase away a customer if you don’t like what they say. I’m teaching you a lesson in customer relations and you should appreciate it, and stop being defensive!!’
MR
Mpho R's updateReviewer Update
17 Sept 2025, 15:52You thought blocking me from your WhatsApp and facebook pages will silence me? The truth will always come out. You cannot block hellopeter!
MR
Mpho R's update17 Sept 2025, 15:52
Reviewer Update
You thought blocking me from your WhatsApp and facebook pages will silence me? The truth will always come out. You cannot block hellopeter!
Mirua Solar & Technology's replyOfficial
17 Sept 2025, 15:56i think the public can see who the bully is here.
Its not like the power was off or there was something wrong and we refused service you were waiting for a date for a panel wash. The customer approved a quote and was waiting for an installation date for 5 min and then called in and said he was being "blue ticked" on a whatsapp web and didn't even let us check and reply.
This entire fight is waiting 5 min for a reply on a date for a panel wash and then justifying the fight with once waiting for 3 hours.
This will be our final reply.
Its not like the power was off or there was something wrong and we refused service you were waiting for a date for a panel wash. The customer approved a quote and was waiting for an installation date for 5 min and then called in and said he was being "blue ticked" on a whatsapp web and didn't even let us check and reply.
This entire fight is waiting 5 min for a reply on a date for a panel wash and then justifying the fight with once waiting for 3 hours.
This will be our final reply.
Mirua Solar & Technology's reply17 Sept 2025, 15:56
Official
i think the public can see who the bully is here.
Its not like the power was off or there was something wrong and we refused service you were waiting for a date for a panel wash. The customer approved a quote and was waiting for an installation date for 5 min and then called in and said he was being "blue ticked" on a whatsapp web and didn't even let us check and reply.
This entire fight is waiting 5 min for a reply on a date for a panel wash and then justifying the fight with once waiting for 3 hours.
This will be our final reply.
Its not like the power was off or there was something wrong and we refused service you were waiting for a date for a panel wash. The customer approved a quote and was waiting for an installation date for 5 min and then called in and said he was being "blue ticked" on a whatsapp web and didn't even let us check and reply.
This entire fight is waiting 5 min for a reply on a date for a panel wash and then justifying the fight with once waiting for 3 hours.
This will be our final reply.
MR
Mpho R's updateReviewer Update
17 Sept 2025, 16:20I think it’s best that you stop replying because your story is not adding up. I called to follow up and that’s made you angry. I’m not a mad person, I cannot disallow you to check and reply. Your reason for not helping was that I complained that you took too long to reply. Hellopeter, how do I download screenshots? It’s in your best interest to stop replying because customers can see right through you! How can a poor black man bully a white powerful corporate? Stop patronising us.
MR
Mpho R's update17 Sept 2025, 16:20
Reviewer Update
I think it’s best that you stop replying because your story is not adding up. I called to follow up and that’s made you angry. I’m not a mad person, I cannot disallow you to check and reply. Your reason for not helping was that I complained that you took too long to reply. Hellopeter, how do I download screenshots? It’s in your best interest to stop replying because customers can see right through you! How can a poor black man bully a white powerful corporate? Stop patronising us.
MR
Mpho R's updateReviewer Update
17 Sept 2025, 16:25Your exact words were that I feel entitled because I installed solar panels via your company. What were you trying to say with this statement? That I’m poor and that I should shut up? I might be poor but have every right to complain.
MR
Mpho R's update17 Sept 2025, 16:25
Reviewer Update
Your exact words were that I feel entitled because I installed solar panels via your company. What were you trying to say with this statement? That I’m poor and that I should shut up? I might be poor but have every right to complain.
MR
Mpho R's updateReviewer Update
18 Sept 2025, 13:14Ruan, I hear you have contacted hellopeter asking them to take down my post. You were going on saying me reporting this on social media will give you a chance to educate me in public. Why do you want them to take it down since this presents an opportunity for you to educate me in public? Allow the public read our messages and decide for themselves. You seemed very confident that you could defend yourself in public. Are you scared the public will now see that you even argue with customers on social media? Instead of asking hellopeter to take down my post you should create a customer service unit In your company where customers will report their grievances if they are aggrieved. You had an argument with me and you say I’m the owner call me to resolve the problem. You thought I would come grovelling to you asking for an apology? I might be poor but I’m not stupid.
MR
Mpho R's update18 Sept 2025, 13:14
Reviewer Update
Ruan, I hear you have contacted hellopeter asking them to take down my post. You were going on saying me reporting this on social media will give you a chance to educate me in public. Why do you want them to take it down since this presents an opportunity for you to educate me in public? Allow the public read our messages and decide for themselves. You seemed very confident that you could defend yourself in public. Are you scared the public will now see that you even argue with customers on social media? Instead of asking hellopeter to take down my post you should create a customer service unit In your company where customers will report their grievances if they are aggrieved. You had an argument with me and you say I’m the owner call me to resolve the problem. You thought I would come grovelling to you asking for an apology? I might be poor but I’m not stupid.