After Sales Services Mirua VERY POOR

Good Afternoon

I would like to express the poor services I got from Mirua Solar in Pretoria (Mirua Solar Technologies) since the beginning of February 2023.

Our solar system went down from the 3 February 2023 and we reported our matter on the the 4th of February by sending the Mirua WhatsApp message and also calling without being successful, my wife decided to use my daughter's phone then they picked up the phone start discussing what our problem is with hope that he will help us on Monday the 6th February but still no help.

We called Mirua on the 6th still they could help us and I also called them three times without picking up my calls remember load shedding is hammering us and yet we have solar system.

On the 7th I called Mirua again asking to confirm the date when will they be able to assist us, Ruan was very very rude to me telling me that I must call them call them like a normal person and he also told me that he is not here to baby sit my calls he other work to do and it is not his problem that my battery went too low he will see when can assist me (I personal think these kind of words will be said to me and my people only).

Mirua I'm asking you to move my account from you back to LUXPOWER since they are suppliers of the solar system I have, I can not stand your rudeness and also allowing my kids to go without power when I paid R 80 000 for this system.

Also note that the system has been fix an accredited supplier and this took less than 30 minutes than waiting ten day to get services.

I wish more people can see the review before buying the product from you, I will send this to your Facebook page don't take me for me granted

Mike