Pathetic customer service from Mirraw!!!!

<p>I had purchased goods online in June 2016. Goods had arrived in Durban / Johannesburg Customs. Customs had great difficulty trying to get the FICA from Mirraw which took them 2 to 3 months thereafter and they were still unable to provide the relevant documentation. During that time, Customs had requested that I pay a huge sum of money equivilant to the amount of the goods that were purchased (A sum of R3987.00 was spent). I had instructed Customs to send the goods back as these items were purchased for a family function. I had requested a refund from Mirraw who had sent me an email confirming that I would recieve a refund within 10 to 12 working days in October 2016 and up to date, I still have not recieved a refund or a response from Mirraw! I am absolutely disgusted with their services as they are big ******* and I suggest that they be denied access to sell goods online because this is pathetic!!! I have sent them numerous emailsof which they had promised that they would process the refund which I have still not received.</p>