Online shopping - Miphones.co.za - Bad experience - still waiting for refund

I ordered and paid for a cellphone from Miphones.co.za on the 30 June 2020 (203774Mi). It was advertised that it would take 7-10 days to deliver. From July 2020 onwards I started following up using the email ***. The website does not have a call centre no. I received the response that there is a delay in the product due to COVID Lock down restrictions. In Aug and Sept 2020, I followed up via email, and still the support team could not provide a date of delivery. I believe waiting for 3 months for a cellphone is more than enough time to wait for a mid-ranged cellphone. It is now Oct 2020, and I have requested a refund for the order, however Miphones support, have not responded. Based on one form of communication, i.e. email, the customer experience is disappointing. I was prompt to pay for my order, however Miphones support are slow to respond and provide delivery status updates to their customers whose orders are overdue. I am trusting that Miphones refunds my order in Oct 2020.