Miphones/Miphones.co.za- ****

DO NOT USE THIS COMPANY: We had made a purchase for a device in the beginning of march and received the notification with reference number of purchase, almost instantly . It advises on their website (www.miphones.co.za) that delivery takes 7-14 working days for delivery . After the 14 days and multiple emails during the course of the 14 days , waiting for some sort of update, we contacted them using their chat service as we got no response using whatsapp, the number was always ringing to voicemail and nobody was responding to emails using their *** or *** mail address.

About their chat service: Very poor, very generic, I was convinced it was generic responses constantly being used. My partner and I got through to the same chat agent( after 30 minutes of trying to use their web service), the agents name was candace. She advised that there is an issue with stock and the stock is currently sitting at customs and theyre struggling to get stock released BUT it will be delivered shortly. To me, the definition of shortly , means today. After much queries, we eventually gave up and requested a refund.

It was advised, without even asking the reference number , that the order has been cancelled and someone from accounts will contact us with regards to a form we need to complete.

The Refund: After 24 hours, someone emailed us from *** requesting banking details for the form we had to complete to have the refund done.

The following states on their website: "RETURNS & REFUNDS Change of Mind" Return or Refund due to special import is not Valid. Any returns must be delivered back to us in 7 days. The item must be unused and in original condition. We will at our expense arrange collection for you. Any other mode of return is prohibited. Refund payout 7 to 10 working days" https://www.miphones.co.za/about-5

We emailed accounts and the info email address , requesting some sort of customer refund policy and some assistance on feedback regarding the refund as we have received no information and no reference since.

We have contacted them very day since and receieved feedback last on April 4th .

This morning, we attempted to email again and noticed that the email domain no longer works. If we try to email *** / *** / *** you get a bounce back with the following error:

" Address not found, your messages wasn't delivered to the *** because the address couldn't be found or is unable to receive mail "

Initially i thought it was just an email restriction they've added to their accounts address but, once i tested their info email ( which is listed on their website for queries https://www.miphones.co.za/contact-us-1 ) , the same email error is still appearing. Which means this email domain no longer exists.

Ive heard through the g****vines that miphones.co.za actually owes the Xiaomi manufacturer money and because of this, they've stopped supplying the company with phones until they remunerate Xiaomi for the previous devices.

We are still waiting on our refund to date. We have since logged queries with the bank and the ombudsman and trying everything to get our money back