Miphones a ***** online shop

Miphones is a **** online cellphone shop. I have ordered a phone for R6400,the order was placed on the 3rd of September 2020, then on the 9th I was told the colour of the phone I had requested is not available from their suppliers. I then said I will downgrade to the same colour which she(Diana) agreed to and I asked her to refund me the difference. Last week thursday I was suppose to receive my phone as it was the 10th working day since I ordered the phone, but I never received it and the same week on Wednesday seeing that the 10th day is on the following day I contacted them asking about the progress and the whereabouts of my order and they told me my order is being pre cleared by customs.

I asked Diana why do i have to be the one chasing them requesting updates and why am I even requesting updates because on their website they promised that I will get a tracking number from Aramex International to track my order which I was never provided with.

I got fed up and requested a refund on the same thursday the 10th September that my phone was suppose to be delivered and up until today no refund and each and every time I send Diana an email she gives me a one line reply with big promises that she never ever fulfills saying that she will get her accounts department to contact me urgently but I actually don't need no one to contact me all I simply want is my money that's it

How do I contact the uAfrica support team,I need my money from this **** woman.what annoys me the most is that before placing an order with them I had asked on how long it will take to get my phone since all around the world different countries had lockdown and certain restrictions. I asked if Cargo airlines were operating and the answer was I will receive the phone between 7 to 10 working days. The number that is on the footer of her signature rings and its never answered and goes to voicemail. I have left countless voice messages but no reply from her part and I sent her an email yesterday and did not receive and reply.

Can anyone help me on how to get my refund from these people at Miphones or this person (Diana) my email address is *** you are welcome to drop me an email anytime.