Worst online shopping experience ever!!

By far the worst online experience. Ordered a phone on the 20th of August, which was supposed to be delivered within 7 - 10 days. I waited for almost 2 weeks my order status was still on "ordered" absolutely no change since the day I placed the order, tried to contact them via email everytime I received very vague one line responses in the after hours (very late), after almost 3 weeks of very poor communication I then informed them that I wanted a refund.... almost a week went by without any response after that, I was very stressed especially there was no other way of contacting them besides the email.

Finally saw a review here which was very helpful, an advice to contact uAfrica which I did and I finally managed to get Diana's numbers. She would ignore most of my calls and respond at 5th or 6th attempt each time, I told her I need a refund she kept telling me lies that she is processing it but Payfast were saying no request for a refund came through. I kept calling her each day, and finally she sent an email to Payfast while we were on the call and I received my refund two days later (after a full month).

I advice people to NEVER buy anything from this store, they are ******** and very unprofessional.