Where is my order, or at lease an email explaining the problem?????

Used this site twice before (in 2019) but for my last experience (the 3rd) is going south (2022). After 14 business days there is no response on any email I could find listed for this company. the WhatsApp (***; ***; ***; ***)

Just want an explanation on the order, what happen, communicate please. I see loads of review now on this site about it being a ****, but again in 2019 the service was excellent so why would I think they wouldn't deliver again. something must of happened during the pandemic where either the original business folded and ******** bought the domain or the service is just atrocious now, for whatever reason. just update the buyers if you still really running the business. hope for a response soon.