Waited 3 months for a device that never arrived

TL:DR: BUY FROM THEM AT YOUR OWN RISK!! I ordered a phone from them and after 3 months of being given the run around I managed to get a full refund. Lack of clear communication from them is a big problem.

Accidentally deleted my previous review. Had to retype it.

I ordered a Redmi K20 Pro + screen protector from them in June for R9134. After waiting for 2 weeks I requested an update to see how far my order was and they informed me that both Aramex and OR Thambo customs office had Covid scares and as a result there was a delay. Understandable under the circumstances. A month later I was told that there are limited flights from China but that they are doing their utmost to get my order delivered.

At this point I was still trusted they would fulfill the order as I had successfully ordered from them in July 2019. However over the subsequent weeks and after requesting a tracking number I was only given one line replies again saying there are limited flights or that my order was "on its way".

I eventually grew frustrated at the lack of progress and sent them an email telling them that I was concerned because I had been waiting so long. They rep**** a few days(!) later saying that they understand and they then offered me an alternative device for which I agreed to pay the difference. They said they would confirm the device (whatever that means since they themselves said it was in stock) and send me an invoice for the difference. That never happened.

After nearly a week with no reply from them I sent them an email requesting a refund. Again no reply. I emailed again the next day asking for my refund and still nothing from them. I eventually contacted uAfrica and they were able to provide me with a contact number for the owner (I assume) of MiPhones, Diana. I promptly contacted her and asked her for a full refund. She told me that her accounts team would get on it and process it before the end of the week. I was skeptical given the number of people in the same situation so I phoned again the next day to confirm that the refund was submitted to Payfast. She confirmed that it was and that I would receive confirmation the following day. Sure enough I received confirmation from both PayFast and MiPhones that the full refund was given and the money reflected about a week later.

If you are one of the many customers yet to receive a refund please contact the uAfrica support team for Diana's number as I am unable to share it here. Also contact PayFast and find out what your options are should MiPhones not be willing to refund you. They have deleted their Facebook page sometime in the past few days. I assume that it's because the many complaints they were receiving.