Mi Phones SA

My phone was ****** on 16 December 2018. On December 17th I decided to order a new phone (quite a financial strain considering it was December and I hadn't anticipated forking out thousands for a new phone)

I decided to go with a Xiaomi phone. It had been recommended to me, as the brand is new to South Africa, prices are good but it offers similar specs to other better known smart phones.

I paid for a Redmi S2 64gig, paid almost R4000, and was promised a 7-10 business day wait. I have now waited exactly 29 business days and 1 and a half months over all.

It had been a constant struggle to get answers out of the Xiaomi South Africa branch. First they made excuses about all the public holidays around Christmas (understandable), then they didn't have the colour I wanted, then I had to settle for a 32gig version and awaited a repayment (a R200 payfast notification came to my email but never reflected in my account), I queried the R200, and why so little paid back for half the gigs? No explanation. One can buy a Redmi S2 on Takealot for R2900.

I requested the 64gig in another colour about three weeks ago and I was told this request was far too much, as they had put the order through for the 32gig. I was inconveniencing them...(?!)

I still have no phone, Parcel Ninja has made no contact as to delivery (probably indicating the phone hasn't even arrived in SA yet), my emails and calls are flat-out ignored.

I would not recommend anyone use the Mi Phones service, unless you've got time and money to waste. This is a review of their appalling service and delivery of a product, not the product itself.