It seems like there are severe business problems, absolutely not a reliable seller.

Absolutely shocking service and communication, have not delivered after 5 weeks despite me first checking that they could provide the requested item within the indicated 12 working day maximum period, and now another week later, have not refunded after agreeing to do so. 3 May 2020- order 11 May - I follow up asking why tracking number wasn't showing 12 May - response "bear with us we will deliver" 12 May - I reply requesting actual timeline 12 May - response "we are trying to complete your order by next week" 19 May - I email "still no tracking number"? 20 May - "we are awaiting tracking from Hong Kong" 20 May - I reply requesting to be kept updated if further delays 22 May - I email again "still no tracking number... please provide actual delivery time... please be honest about problems or delays" 24 May - reply "we guarantee we will deliver to you" "alternatively can provide refund" 24 May - at this stage I prefer not to cancel, it must be nearly here right, I reply please don't cancel but please provide actual time estimate 25 May - miphones email "7 working days" 3 June - I email expressing concern that we are now past the promised 7 days 4 June - miphones email: "We are experiencing a delay but we are currently working on it. We will deliver shortly. Please bear with us." 10 June - I email requesting actual delivery or refund 11 June - miphones email "I understand... will start with refund... advise my accounts department to process a refund" 17 June (today) - I've just emailed them again to ask why I have not been refunded yet (it was a credit card payment, it should be back on my card within a working day or two at most).

I completely understand that the current COVID situation could result in delays, but being fed regular promises of "soon" way beyond promised timelines, with no communication to customer about massive delays are very concerning.