Chapter 1 of my horrible experience. It was so bad.

This experience was so bad, I made a hellopeter account just to complain about it.

SUMMARY: Horrible service response. Lying about order delivery time and refunding me. Refunding me less than what I am owed. DO NOT DO BUSINESS HERE.

This is the full story. I decided to buy myself a new Mi 9T phone and this website was the only South African one, and it was trusted by Payfast so I thought it was legit. Before my purchase, I emailed their support and asked if there would be issues with getting my phone as it would need to be imported. I get told it will be about 2 weeks, so I pay my R7199 and wait. After 2 weeks, I send in emails asking what is happening. No response for days. When I get a response, I get told to wait another week. I wait another week and nothing. Send an email asking for a contact number so I can talk to someone directly. Diana gives me her number.

She tells me she cannot get me the phone (says I need to wait longer by a few more weeks) and offers me either a much cheaper phone, or a refund, and I decide to take the refund. I asked her if she had submitted the refund, she confirmed that she had. 5 days later I call Payfast to see if she had done so, as I do not trust her word after all the lies I have been told already.

Payfast has no record of a refund being issued. They contact Miphones (Which I am pretty sure is just run by Diana) and Payfast tells me that Miphones was not sure what was happening and believed there to be a miscommunication. I told them this was a lie and that I had already confirmed that the refund was done 5 days before.

Payfast promptly contacts (big ups to Payfast) Miphones about this and then a few minutes later I get an email from Payfast and Miphones saying my order had been cancelled and I will be refunded. But here comes the kicker.

Absa notifies me that I will be receiving R6906.93, almost R300 less than what I paid. Amazing.

I am still trying to get my R300 back because I do not believe they should have a single cent of mine. This has been the most unpleasant experience I have had with a "business" in a while. Oh and they lie about the reviews on their website, obviously.

Don't buy anything from here.