Excuses on business cards printing

I’m having the worst experience right now with Minuteman Press Pretoria CBD brunch. Firstly, my issue was that their phone number wasn’t going through and they weren’t answering emails. I let that slide cause I was finally able to get ahold of them after visiting the store(28 April). The problem escalated when the business cards I ordered from them were not cut correctly, when I visibly left trim marks on them to indicate where to cut. Not to mention that I had to wait for more than 4 hours for them. They then printed again the next day(29 April) while another batch was faulty and couldn’t be printed. I then corrected the the artwork for the faulty cards and sent it back(1 May)to the designer since he was the one I was in contact with. Next thing, he gives me the run around as to when he’ll check the work. Then I had to wait more hours for him to get back to me, after calling him multiple times! The time he then checks the work and confirms that it’s fine, he tells me to wait until Monday to collect cause the store was now closed. Of course that drives me up the wall cause I’d made an agreement with my client regarding the cards. Monday(3 May) then comes and this guy waits for me to call and communicate. I first call him around 11 AM to ask what’s happening and he tells me about a friend that is printing and cutting the cards for him. I had made arrangements for cards to be collected and between the first time I called and 16:30, I have just been getting excuses after excuses. This is the incompetence I never expected or experienced with this brunch. I don’t know if the problem is the new staff or what but I used to have a good relationship with the previous people.

This is very unacceptable because it seems as though being nice and friendly opens up doors to be disrespected, ill treated and getting the worst services. My business relationship with this place ends right here!