What an idiot you put to answer the phone at your randburg branch

I googled where I can find a place that can roll my fenders, and Mintys came up, this is the message on their website: Aug 14, 2018 - We roll arches using a machine specifically made to do it Rolled arches will prevent severe tyre damage if arches come into contact with, I called on ********** , at 8.14 today and an illeterate man answered the phone and didnt even know what I was talking about and when I asked to speak to someone else he refused to call someone else for me to speak to, how do you put someone as daft as him to speak to customers, and why advertise that you do rolling of fenders when he seems to be adament that you dont???