Poor Customer Service - Mintys Umlangha

Two tyres and Rims were damaged on a pothole.

Mintys Umlangha offered a package Deal to Repair Rims and replace new tyres. I paid upfront fully and included full alignment of R280.

One of the tyre was brand new with a minor side wall damage. I asked them to mark and keep the tyre with a blue marker they provided in front of the store manager. They sent the rims for repairs, I was told they will call me when its fixed.

They called a me a few days later saying they couldn't fix the one mag properly. They insisted that I should pay for both as they worked on both.

I declined and obtained the number of the repairer.

It was unknown to me that they outsourced mag rim repairs.

The gent there said he was not charging for the rim as her couldn't repair it. I was upset as Mintys was still asking me to pay for that!

I sent my youngest son to fit the new tyres, collect the Rim and the damaged tyre. The manager Mr Singh could not find my damaged tyre claiming it was picked up by some other person that collects old tyres.

I found that odd as this was only a few days after my leaving the tyres and Rims for repairs, and me telling them I wanted my old tyre.

He then argued with me that it is company policy to discard tyres.

We had a very heated argument over the telephone with my youngest son listening.

He then claimed that I didn't tell him. I argued it was my property not his to discard. I reminded him he was present when he remarked on the blue paint used to mark my tyre to be kept.

I then asked for the number of the person that collected my old tyre., He said he will WhatsApp the number. He then called some person and told him whatever...

After some time I called him back and requested the number again. He then sent the number. I called a person Boyo that apparently collected the tyre. He said the tyre has been discarded from his premises and that he just spoke to the manager. All of this within a few day!

I was upset because Mintys had called him first and in my opinion briefed him on what to say.

I called the manager back and we had a heated argument as to why he had called Mr Boyo first and possibly briefing him on what to say!

He then whatsapped me a sign " We will not be responsible for any tyres or wheels left on these premises. Please claim them on the same day as you fit new tyres or wheels"

I called him again and remarked that this is the same day we have got the mags back and we are fitting new tyres hence in keeping with policy wording!

He said that he will try to get me a replacement tyre.

They were sending my son away when I asked if the alignment was done and he claims it was done on the day I came in and I know for certain it wasn't .

My youngest son came home with the faulty Rim. I sent the Rim to Just Mags that cut welded and billed me and a cheaper rate than Mintys. They even polished the Rim. I sent the Rim and tyre back to Mintys for fitment and alignment. I sent this time with me eldest son.

I eldest son called me and said the Mr Singh was giving him attitude. My son is a Dean's Commendation. Golden Key awarded student.

The manager then stated to my son that we are robbing them as I didn't pay them for the Rim they tried to fix but failed. This is highly unprofessional for a child to hear that his father is a "******"

I take great offence to this!

I asked about the alignment he then claims it was done and the printout left in the car. I asked for a copy as this would be needed to claim from the Road assist service I have for my family from Tiger Wheels.

He then claims to have left it in the car and I asked to check his CCTV if it was indeed done and left in the car by the technician.

I take great grievance to slanderously being called a ****** .

I again called the manager and we fell out.

I then called head office and left a message for the director to call me.

Mr Adnaan did eventually call me.

I explained we were longstanding clients of Mintys and my eldest daughter was at University with his son. He told me that it is statutory policy by law that they discard every second hand tyre. I asked that he refer me to the statute.

He did become defensive and I suggested we settle this on Hello Peter. He agreed.

We enjoyed several years of service at Mintys in Johannesburg branches.

I honestly cant fault Mintys Johannesburg but the Umhlanga branch need more professionalism and structure.

I am now aggrieved because I sent both my boys to learn and experience tyre repairs.

I had paid for the service in full only expecting them to learn from Mintys and become better men... On both occasions both my sons were made to feel embarrassed when clearly Mintys was at fault.

Management, understand that young adults have their own circle of friend that talk.

I received a message from my wife saying, "Man at Mintys has attitude with Avthaar"

Disappointing that grown adults take advantage and belittle children that are only just young adults.

Disappointed!