Mint clothing sucks

I’ve been eyeing the Freestyle Vellies online for many months, but have been hesitant to buy them because I don’t trust online shopping. My mother bought me a pair of the shoes for Christmas, I was over the moon! When I put them on, the left shoe fitted perfectly, but the right shoe was a bit of a squeeze to get my foot in. We didn’t think too much of this, the shoes being leather and we believed they would just need to be walked / worn in. I wore them for a few days, but the right shoe kept chafing the outside of my little toe. When I actually checked the shoes against each other, they were very different sizes! I sent Sherryl ********** and ********** an email on the 8th of January explaining the problem. But I got no response. So I contacted the Facebook page the next day and got a response on there. I was asked to send the shoes back (no offer of reimbursing for courier fees) which I did. At no stage have I received an apology for the fact the shoes were sent out as two different sizes. It seems this is acceptable, because they are handmade. In fact I was phoned by Coco, asking questions as to how long I’d had the shoes, how much they’d been worn, and why didn’t I see they were different sizes earlier?!? I manage a company which does a huge amount of on-line sales. Should something be wrong with an order, we immediately apologise, and ask the client to return it to us (at our cost) and we send out a corrected order in the meanwhile. We don’t make the client feel like they are in the wrong for returning something with a fault. A week after resturning the shoes I still didnt know if they have the same colour shoes available, or if they don’t, what colour options there were, and when I could possibly expect the replacement pair to arrive. When the replacement pair eventually arrived, I could not even get my feet into the shoes. I sent them an email, and was told that I probably had high arches and that vellies would never work for me. No apology, no nothing. Worst service ever.