Miniso's returns policy is broken

I have had my second bad experience with returns at Miniso.

1. I received a gift and thus had no till slip. They refused to exchange or offer a gift card in exchange for the goods.

2. I misplaced my till slip and wanted to return marked and sealed items. They refused to refund me, exchange the items or give me a gift card. Citing that it was their store policy to only do exchanges or returns with a till slip. When I asked if they could retrieve the till slip from 2 days prior from the system, they denied being able to do this. I also requested the number for head office and they refused to provide it.

I will never shop at Miniso again. Not only can you not return gift items, you cannot return items that were purchased. Be warned that if you don't have a till slip, you're stuck with your stuff