pT
pevia T
1 reviews | Active since Dec 2020
23 Feb 2021, 12:59
Rude consultant, and lack of information.
I have received the worst feedback from a consultant who was supposed to help me with trading packages, she was responding with rudeness and ended up hanging up the call me, just because i was asking why they need to access the bitcoin conversion account, as the money in the account is mine and i was not comfortable. wow she almost bit my head off on the phone. never contact Nhamulo Mahunisi shem, she is rude.
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Mining city's replyOfficial
18 Jul 2022, 16:07We are sorry to hear about your unpleasant experience.
Mining City is an entity that still exists to help and support its customers in all possible ways. We would like to thank thousands of our customers for their co-operation and participation in successfully completing the ongoing KYC and compliance check process.
The cryptocurrency market is highly volatile, and everyone must understand the risks associated with this industry and do their own due diligence before participating in it. We have and continue to emphasize this many times and on many different occasions, and we constantly inform our customers about this in our official materials, Terms and Conditions (that every customer needs to accept before making any purchase on our website) and through many notices and pop-ups that the customer sees during the customer journey on our website. We were with our customers during the crypto bull run, and we are with them now, during the bear market trying to offer support in all possible ways.
Mining City does not sell nor offer investment products of any kind. We only sell “Mining Plans”, which allow purchasers to receive mining rewards of cryptocurrencies based on the amount of hash power, and other similar factors, allocated for each Mining Plan.
Our official Terms and Conditions, as well as our price list, product list, and products description are available on our website all the time, and every customer must fami****ise themselves with these materials before making a Mining Plan purchase.
Please be advised that we do not authorise anyone to collect money paid for the Mining Plans on our behalf. The only way of purchasing our product and paying for it is directly through our website AND, what is also important to know, the payment can be made in cryptocurrencies only. We do not accept payments in fiat currencies. Everything happens online. There are no offline transactions here. Even if we received any payment made by a particular customer, then we could confirm that only if we would obtain the customer's permission to do so. There are data protection laws that we have to follow, but every customer of ours can check its transactions history in its Private Zone. If the data reflected in their Private Zone says that there is (or was) a Mining Plan purchased, then we must have received the payment.
We can help and support you only if you co-operate and follow the steps recommended by customer support in order to solve your complaints. Please reach out to support team via email: ***.
Mining city's reply18 Jul 2022, 16:07
Official
We are sorry to hear about your unpleasant experience.
Mining City is an entity that still exists to help and support its customers in all possible ways. We would like to thank thousands of our customers for their co-operation and participation in successfully completing the ongoing KYC and compliance check process.
The cryptocurrency market is highly volatile, and everyone must understand the risks associated with this industry and do their own due diligence before participating in it. We have and continue to emphasize this many times and on many different occasions, and we constantly inform our customers about this in our official materials, Terms and Conditions (that every customer needs to accept before making any purchase on our website) and through many notices and pop-ups that the customer sees during the customer journey on our website. We were with our customers during the crypto bull run, and we are with them now, during the bear market trying to offer support in all possible ways.
Mining City does not sell nor offer investment products of any kind. We only sell “Mining Plans”, which allow purchasers to receive mining rewards of cryptocurrencies based on the amount of hash power, and other similar factors, allocated for each Mining Plan.
Our official Terms and Conditions, as well as our price list, product list, and products description are available on our website all the time, and every customer must fami****ise themselves with these materials before making a Mining Plan purchase.
Please be advised that we do not authorise anyone to collect money paid for the Mining Plans on our behalf. The only way of purchasing our product and paying for it is directly through our website AND, what is also important to know, the payment can be made in cryptocurrencies only. We do not accept payments in fiat currencies. Everything happens online. There are no offline transactions here. Even if we received any payment made by a particular customer, then we could confirm that only if we would obtain the customer's permission to do so. There are data protection laws that we have to follow, but every customer of ours can check its transactions history in its Private Zone. If the data reflected in their Private Zone says that there is (or was) a Mining Plan purchased, then we must have received the payment.
We can help and support you only if you co-operate and follow the steps recommended by customer support in order to solve your complaints. Please reach out to support team via email: ***.