JM
Juju M
1 reviews | Active since Feb 2021
06 Feb 2021, 10:23
Mining city is not 100% transparent
Kindly assist me. I would like to to cancel the mining plan I bought for R82000 from Mining city. I was promised that it will pay me R15000 to R16000 per month for 3years. But it's only paying me R1000 to R1500 R1500 monthly .I just want to cancel the agreement and get my capital back but they are refusing and saying it cannot be cancelled. Please Motsweding fm stop allowing this people to advertise in your platform and as they are busy misleading innocent people. Please any one kindly assist as to how I can expose this people and get my money back.
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Mining city's replyOfficial
19 Aug 2022, 10:58We are sorry to hear about your unpleasant experience.
Mining City is an entity that still exists to help and support its customers in all possible ways. We would like to thank thousands of our customers for their co-operation and participation in successfully completing the ongoing KYC and compliance check process.
The cryptocurrency market is highly volatile, and everyone must understand the risks associated with this industry and do their own due diligence before participating in it. We have and continue to emphasize this many times and on many different occasions, and we constantly inform our customers about this in our official materials, Terms and Conditions (that every customer needs to accept before making any purchase on our website) and through many notices and pop-ups that the customer sees during the customer journey on our website. We were with our customers during the crypto bull run, and we are with them now, during the bear market trying to offer support in all possible ways.
Mining City does not sell nor offer investment products of any kind. We only sell “Mining Plans”, which allow purchasers to receive mining rewards of cryptocurrencies based on the amount of hash power, and other similar factors, allocated for each Mining Plan.
Our official Terms and Conditions, as well as our price list, product list, and products description are available on our website all the time, and every customer must fami****ise themselves with these materials before making a Mining Plan purchase.
Please be advised that we do not authorise anyone to collect money paid for the Mining Plans on our behalf. The only way of purchasing our product and paying for it is directly through our website AND, what is also important to know, the payment can be made in cryptocurrencies only. We do not accept payments in fiat currencies. Everything happens online. There are no offline transactions here. Even if we received any payment made by a particular customer, then we could confirm that only if we would obtain the customer's permission to do so. There are data protection laws that we have to follow, but every customer of ours can check its transactions history in its Private Zone. If the data reflected in their Private Zone says that there is (or was) a Mining Plan purchased, then we must have received the payment.
We can help and support you only if you co-operate and follow the steps recommended by customer support in order to solve your complaints. Please reach out to support team via email: ***.
Mining City is an entity that still exists to help and support its customers in all possible ways. We would like to thank thousands of our customers for their co-operation and participation in successfully completing the ongoing KYC and compliance check process.
The cryptocurrency market is highly volatile, and everyone must understand the risks associated with this industry and do their own due diligence before participating in it. We have and continue to emphasize this many times and on many different occasions, and we constantly inform our customers about this in our official materials, Terms and Conditions (that every customer needs to accept before making any purchase on our website) and through many notices and pop-ups that the customer sees during the customer journey on our website. We were with our customers during the crypto bull run, and we are with them now, during the bear market trying to offer support in all possible ways.
Mining City does not sell nor offer investment products of any kind. We only sell “Mining Plans”, which allow purchasers to receive mining rewards of cryptocurrencies based on the amount of hash power, and other similar factors, allocated for each Mining Plan.
Our official Terms and Conditions, as well as our price list, product list, and products description are available on our website all the time, and every customer must fami****ise themselves with these materials before making a Mining Plan purchase.
Please be advised that we do not authorise anyone to collect money paid for the Mining Plans on our behalf. The only way of purchasing our product and paying for it is directly through our website AND, what is also important to know, the payment can be made in cryptocurrencies only. We do not accept payments in fiat currencies. Everything happens online. There are no offline transactions here. Even if we received any payment made by a particular customer, then we could confirm that only if we would obtain the customer's permission to do so. There are data protection laws that we have to follow, but every customer of ours can check its transactions history in its Private Zone. If the data reflected in their Private Zone says that there is (or was) a Mining Plan purchased, then we must have received the payment.
We can help and support you only if you co-operate and follow the steps recommended by customer support in order to solve your complaints. Please reach out to support team via email: ***.
Mining city's reply19 Aug 2022, 10:58
Official
We are sorry to hear about your unpleasant experience.
Mining City is an entity that still exists to help and support its customers in all possible ways. We would like to thank thousands of our customers for their co-operation and participation in successfully completing the ongoing KYC and compliance check process.
The cryptocurrency market is highly volatile, and everyone must understand the risks associated with this industry and do their own due diligence before participating in it. We have and continue to emphasize this many times and on many different occasions, and we constantly inform our customers about this in our official materials, Terms and Conditions (that every customer needs to accept before making any purchase on our website) and through many notices and pop-ups that the customer sees during the customer journey on our website. We were with our customers during the crypto bull run, and we are with them now, during the bear market trying to offer support in all possible ways.
Mining City does not sell nor offer investment products of any kind. We only sell “Mining Plans”, which allow purchasers to receive mining rewards of cryptocurrencies based on the amount of hash power, and other similar factors, allocated for each Mining Plan.
Our official Terms and Conditions, as well as our price list, product list, and products description are available on our website all the time, and every customer must fami****ise themselves with these materials before making a Mining Plan purchase.
Please be advised that we do not authorise anyone to collect money paid for the Mining Plans on our behalf. The only way of purchasing our product and paying for it is directly through our website AND, what is also important to know, the payment can be made in cryptocurrencies only. We do not accept payments in fiat currencies. Everything happens online. There are no offline transactions here. Even if we received any payment made by a particular customer, then we could confirm that only if we would obtain the customer's permission to do so. There are data protection laws that we have to follow, but every customer of ours can check its transactions history in its Private Zone. If the data reflected in their Private Zone says that there is (or was) a Mining Plan purchased, then we must have received the payment.
We can help and support you only if you co-operate and follow the steps recommended by customer support in order to solve your complaints. Please reach out to support team via email: ***.
Mining City is an entity that still exists to help and support its customers in all possible ways. We would like to thank thousands of our customers for their co-operation and participation in successfully completing the ongoing KYC and compliance check process.
The cryptocurrency market is highly volatile, and everyone must understand the risks associated with this industry and do their own due diligence before participating in it. We have and continue to emphasize this many times and on many different occasions, and we constantly inform our customers about this in our official materials, Terms and Conditions (that every customer needs to accept before making any purchase on our website) and through many notices and pop-ups that the customer sees during the customer journey on our website. We were with our customers during the crypto bull run, and we are with them now, during the bear market trying to offer support in all possible ways.
Mining City does not sell nor offer investment products of any kind. We only sell “Mining Plans”, which allow purchasers to receive mining rewards of cryptocurrencies based on the amount of hash power, and other similar factors, allocated for each Mining Plan.
Our official Terms and Conditions, as well as our price list, product list, and products description are available on our website all the time, and every customer must fami****ise themselves with these materials before making a Mining Plan purchase.
Please be advised that we do not authorise anyone to collect money paid for the Mining Plans on our behalf. The only way of purchasing our product and paying for it is directly through our website AND, what is also important to know, the payment can be made in cryptocurrencies only. We do not accept payments in fiat currencies. Everything happens online. There are no offline transactions here. Even if we received any payment made by a particular customer, then we could confirm that only if we would obtain the customer's permission to do so. There are data protection laws that we have to follow, but every customer of ours can check its transactions history in its Private Zone. If the data reflected in their Private Zone says that there is (or was) a Mining Plan purchased, then we must have received the payment.
We can help and support you only if you co-operate and follow the steps recommended by customer support in order to solve your complaints. Please reach out to support team via email: ***.