Worst service

I have had the worst experience with this company, I paid for a front bonnet badge, the salesman couriers a wrong badge which he asked me to return it and he would do the exchange within 3 days which never happened. I was told to wait until I decided to contact the salesman and I spoke to a different person apparently he has resigned, spoke to the "manager" and asked for a refund but he told me that it will be sorted out shortly. I texted them today but no response. People please aware!