BE WARNED - MINI ASSIST NEGATIVE POLICY EXP

I would like to lodge a serious complaint regarding mini assist.<br> Last year I hit a pot hole with my mini. <br> The rim got damaged and Mini Assist has given me a loan wheel at the time and I was able to take the rim to Sandton mini where they got it fixed.<br> The second time that I hit a pot hole the rim was slightly damaged and air leaked slowly. Then I hit another pothole this morning and now my rim is damaged again which means that my wheel and tire is really stuffed now.<br> I phoned mini assist to help me today. The only remark that they can give me is that my wheel is seen as an accident and they can only tow the car to a dealership. <br> In light of this:<br> 1. What is the point of having a on call / assist service if I cannot get mobile once there was an incident<br> 2. It seems like mini assist changed their policy without notification to the end user ? you have given me a spare wheel to use once and now that has changed since. <br> 3. Policy changes without notification. initially mini will give you a spare wheel to drive and be mobile but now they don't. thus the policy changed without notification<br> 4. I have to buy a wheel to get mobile now to get mobile again