Bad Service from Mini SA and Mini/BMW Zamebzi

<p>after no responce i have mailed mini cusomer service again</p> <p> </p> <p> </p> <p>1st mail sent on 26/11 to you no reply – lets try again</p> <p> </p> <p> </p> <p>Good day</p> <p> </p> <p>I bought my Mini Countryman Cooper S 2012 model +- 49 000 km</p> <p> </p> <p>Reg: DK16DCGP</p> <p>CHASSIS: 0WK34907</p> <p>ENGINE: A331JO89</p> <p> </p> <p> </p> <p>Went for a service 23/11/2015 – 56 014 km</p> <p>Service was done and a clutch replacement as suggested by the dealer</p> <p> </p> <p>16/03/2016 – the clutch burned 60 678 km(for lack of a better word)</p> <p>MINI SA didn’t want to replace the clutch – my vehicle was stationed at the Mini Zambezi dealer for 4 weeks, trying to sort the clutch as I was not prepared to pay for it. Eventually they replaced the clutch. They didn’t have a loan vehicle for me – after telling them that I am going to report them they phoned and gave me a vehicle.</p> <p> </p> <p>On 08/06/2016 the water pump broke and I had that replaced – where they told me the thermostat was replaced as well</p> <p> </p> <p>In September 2016 I took my car in as it started jerking and losing power they told me to never use 93 unleaded petrol and to never drive my car on reserve as that can be the reason for the problem I had and that they cleaned the fuel system and the tank.</p> <p> </p> <p>Two weeks after the service a warning light came on indicating that I should take my vehicle to Mini ASAP</p> <p> </p> <p>They took in my car for a week – with no answer, said something wrong with the fuel injection system; I queried that, as I took my car in for the problem two weeks prior. After a major tantrum demanding to know what was wrong with my car, they said that their system that they use to test the car broke and they are waiting for a IT guy to come and check it. My car stood there for another week. When I eventually got my car back – I was told the whole fuel injection system was reset and replaced as well as n new thermostat. I went to collect my car, they damaged the right front door and my car had to go to the panel beaters for another week,</p> <p> </p> <p>Thinking the problem was solved…. I phoned Hannes at Mini Zambezi on 24/11/2016 – car is doing the same as it did before the whole fuel injection replacement and reset. Even if I start my car the idling is very uneven.</p> <p> </p> <p>As to date no body has phoned me back, they will probably do on Monday??? And was told that they do not have a lone vehicle for me, again and that all the loan vehicles will be unavailable for 3 weeks. Who uses a loan vehicle for 3 weeks???</p> <p> </p> <p>I have been in the dark regarding my vehicle since I started servicing my car at Mini Zambezi</p> <p> </p> <p>I need this problem solved ASAP – as I am going on Holiday and need my car.</p> <p> </p> <p>They knew about the problem – according to them it was solved – now the same problem where we started.</p> <p> </p> <p>I have driven a few vehicles in my life, but never ever had I have as many problems with a vehicle as with this Mini – I am truly dissatisfied</p> <p> </p> <p>Its 30 000 km a clutch, water pump and fuel system replaced</p> <p> </p> <p>And after each service as I got my car back something was wrong, from my park distance that didn’t work after a service – and they made me pay R600.00 to correct it</p> <p> </p> <p>I am just fed up with Mini and can not believe that I have so many problems with a vehicle that is suppose to be of good standard.</p> <p> </p> <p>As I loved this car I am on the verge of rather selling it and I will never ever buy a Mini ever again</p> <p> </p> <p>Hope to hear from you soon!!</p> <p> </p> <p> </p> <p>Heidi van Niekerk</p> <p> ********** </p>