Slow to react

<p>The MWPF contacted me over a year ago regarding money owed to me. I have sent through all my details. After countless phone calls ofer the past year, I still have not received my money yet. I have sent through a new statement to verify my bank details and phoned many times again, but still no money. I dont understand... Every time somene tells me that they will attend to this and update me, but I must phone back if no payment is received. What can I do to speed things up?</p>