Mimosa Oak Day Spa is a **** AND ********S

I WOULD NOT ENCOURAGE ANYONE... ANYONE.. TO BOOK WITH Mimosa Oak Day Spa

I purchased a voucher on Hyperli a Spa day voucher at Mimosa Oak Day Spa, for my mom in-law as a birthday gift. Our 1st booking was for the 17th June 2023 @ 12:00pm. As making our way to the spa, we received a whatsapp from the spa to advise us that one of their the****** had an unexpected family emergency to attend to and we will have to reschedule. We understood and rescheduled to the next Saturday, 24 June 2023 @ 2PM. Again as making our way to the spa, we received another message to advise that our appointment is rescheduled to @17:00PM, which was not suitable for us. We then rescheduled to Saturday, 29 June 2023 and AGAIN as making our way to the spa, another message came through, wanting to reschedule. I then logged a complaint on whatsapp, after a back and forth of apologise and stating that the employee who attends to the bookings, they are having some difficulties with. I then asked whoever I was chatting to (refused to give her/his name) for a refund. I sent them my voucher. Last Monday I received a response after asking for feedback several times, they provided a turn around time of 72hrs. 72hrs went by, I then sent another text to ask for feedback. This was last Thursday, Friday I was informed that my refund will be issued over the week. The weekend went by and NOTHING. Monday I called, I advised the female over the phone that I am now demanding my money back . She dropped the phone. I called again and my number was blocked. I messaged the spa on whatsapp, no reply. Later the evening, I received a POP of R299.00. The voucher was R549.00. I then called again on whatsapp (seeing that I was block from calling using my phone), the same female dropped the phone. I asked her name on whatsapp, she gave me the owners email and refused to provide her name. She then blocked me on whatsapp. I emailed the owner, she/he apologised and promised to refund the remaining balance on Tuesday. Today is Thursday and the owner, Panashe has ignored my emails since.