Shocking behaviour from Management.

After experiencing THE MOST RUDE display from Alison at Pavilion I posted a query on the Mimmos Customer Services webpage directly, rather than choosing to report on this site as a first point of call. After posting the inquiry a report was displayed on the site confirming that the query had been received and that someone will be in touch with me shortly. Over a week later, I have never heard anything at all from them. I find this unacceptable especially after having tolerated as much as we have endured thus far. Clearly customers don't matter at all!