Not A Happy Customer

So today I came home from holiday and being tired, I decided to order some pizza from Mimmos Waterkloof as I didnt feel like cooking. Well, what a big mistake that turned out to be. First off, I could barely understand the person taking the order and the line was so bad, I had to call back. Once I placed my order he confirmed it would take 20mins. 1hr into waiting I call to find out where my order is. Much surprise from the person on the other side as to why the driver has not yet arrived. I asked him to call the driver and find out where he is and call me back. 30mins later and STILL waiting, I call again and get the same surprised reply and have to fight with the manager to find out yet again where the pizza is. Eventually the pizza arrives and if we weren't so hungry, I would have sent it back. The pizza was cold and chewy. Moments after the pizza was delivered the manager calls to apologize and find out if the pizza was delivered. I said yes but I am not happy and wont be using them again. 5mins later another call, now you want to give us something to make up for the inconvenience. So they deliver another pizza, within 20mins! Well done! Surprise! It can actually be done! But here is my question, why must it come to the point that I must threaten you that I will cancel my order and give a bad review before you made things better? Had your driver not been sent on 3 orders. It would not have taken this long and I would have been a happy customer. But even though you sent us an "apology" pizza, it still does not make up for the bad service and making us wait almost 2hrs for our pizza