Mimecast - more about sales than service!

I am currently configured into a cloud based email Outlook product supp**** by a company called MIMECAST via my principal that I consult thru. Just like all IT products and services while they work they are great but when things go pear shaped what a disaster. The company just doesn't respond to numerous simple requests for assistance. What basically happened is that all of a sudden a couple of moths ago for no apparent reason it locked my password and kept on popping up with a error on send and receive, every 2 mins while the system is open. I still receive emails but the pop-up drives me crazy. So what does one do in this case u contact their helpline with a simple request to reset password.. What an absolute unmitigated automated disaster. It takes u thru various options to the point of u have to provide info after u choose option 1 and if u don't it should take you further but without the info it takes you back to option 1 & 2, thus an automated merry-go-round. All other options also go nowhere. No office contact number despite a physical presence. Message after message goes no where. My recommendation don't even bother trying to use this product as there is no tech support, no replies to queries, no nothing other than a celebration for their move to Sandton Gate! One of the messages I sent is that automated responses systems are only as dumb as the idiots who program them! If one goes to their website it appears sales are the priority not service!