Very disappointed and frustrated

My experience with Milpark Education has been extremely disappointing and frustrating.

Before registering, I contacted the institution multiple times and specifically requested guidance on which module I qualified to study. After finally receiving assistance, I was advised on the module to register for, completed the forms they provided, and paid my deposit.

Only afterwards was I informed that I could not study the module because I first needed to complete prerequisite modules, the exact reason I requested guidance in the first place.

Since then, I have logged countless cases and sent multiple emails requesting assistance to either allocate my deposit towards a module I qualify for or advise me properly regarding a refund. Unfortunately, there has been very little empathy, accountability, or meaningful support. My queries continue to be closed without resolution, while I am simply being asked to complete new forms and pay more money.

As a student already trying to manage studies financially through instalments, this experience has been stressful and disheartening. Communication and student support have been extremely poor in my experience, and I expected much better guidance and customer care from a higher education institution.

I sincerely hope they improve their administrative support and treat student concerns with more urgency and compassion.