Terrible Registration for over a week
I have been struggling to register for over a week now with CA Connect. A lady by the name Eemaan has been sending me from pillar to post with regards to registration, and clearly there are issues there by CA CONNECT registrations.
She keeps telling me to sign an AOD so to qualify for a 10% discount, I told her to s**** that because I paid for the full year in Jan and and all I need is to be registered for Tax and Frep, there's a pop.
I don't understand what is not being understood. I am now speaking to a Supervisor by the name of Clement and it sounds like this registration will take eons again, no one knows what they are doing and I have never had this issue before - I am so frustrated as the semester has started and it's one and a half week later and I am still not registered and no one is offering me a solution.
I paid but I am receiving such horrible service, I asked to speak to someone senior and I was told no one is available, how???
I have been struggling to register Tax and Frep for the second semester because there is clearly something Eemaan is not understanding.
We have had tons of chats over the phone and on email and I am still not registered over a week and a half later, there is no solution or whatsoever and I'm frustrated.
During the day there is no one to assist, she responds to my emails in the wee hours of the morning and now we are here, I have been asking to speak to someone higher than she is and I am being ignored. I called in again this morning and spoke to a man by the name Clement who said he understands and will contact Finance, my request has been handled so poorly and I have never had to go through this, I am not sure if it's a matter of training or if it's done deliberately but I have been patient and I cannot continue going back and forth like this but my money is sitting with your accounts department and I still not registered.
The service I have received thus far is not only unprofessional but I have clearly been dealing with incompetence and it's very unacceptable that my requisition has been butchered, look at the email trail and if you record your conversations please listen to that as well.
I have beeeeeen frustrated and no one is coming back to me, again please register me for Tax and Frep I have paid - I don't know what is hard to understand!!!!!
I have been struggling to register Tax and Frep for the second semester because there is clearly something Eemaan is not understanding.
We have had tons of chats over the phone and on email and I am still not registered over a week and a half later, there is no solution or whatsoever and I'm frustrated.
During the day there is no one to assist, she responds to my emails in the wee hours of the morning and now we are here, I have been asking to speak to someone higher than she is and I am being ignored. I called in again this morning and spoke to a man by the name Clement who said he understands and will contact Finance, my request has been handled so poorly and I have never had to go through this, I am not sure if it's a matter of training or if it's done deliberately but I have been patient and I cannot continue going back and forth like this but my money is sitting with your accounts department and I still not registered.
The service I have received thus far is not only unprofessional but I have clearly been dealing with incompetence and it's very unacceptable that my requisition has been butchered, look at the email trail and if you record your conversations please listen to that as well.
I have beeeeeen frustrated and no one is coming back to me, again please register me for Tax and Frep I have paid - I don't know what is hard to understand!!!!!
We will be in contact with you as soon as possible, to assist you further.
We will be in contact with you as soon as possible, to assist you further.