Student suffers for Milpark System Error

I sent an email to student services after not receiving any notification regarding the delivery of my textbook. <br> I received a response stating that this is a repeat module and I wont be receiving a textbook.<br> <br> I find this very strange as I have never registered or written this subject before and the online registration platform only offered me the repeat option in the drop down box which I found strange but registered anyway. <br> <br> I then called and spoke to Michelle who confirmed that she could see I have never written this subject.<br> <br> Since then, I have tried to speak to Akhona who tells me I must pay extra for my textbooks and is not willing to listen despite admitting that it was a Milpark system problem. I escalated to Joseph who I don't think spent anytime investigating before giving me the same response.<br> Akhona then went on to laugh at me over the phone because she cant believe that I am going through this process and I should just pay R 100 for their incompetence.<br> <br> This has now resulted in my books being delayed and my assignment is due on the 11th of March.<br> <br> This is a principal issue based on the fact that the error has occurred which has not been a fault of my own.