Student Results

I called into the call centre on the 12th requesting for my results to be sent to me as I have an AOD in place, therefore, I cannot generate the results. I was advised a request would be made to student support to request for a copy of the results which was not done. I called in again on the 15th, only to be advised the initial request to student support was not processed. I called today and spoke with Daanyaal who had advised to speak to Accounts because the account is in arrears... I KNOW! There is an AOD in place in which I pay my fees in a period of 3 months (Milpark programme), therefore, the account will be in arrears. Daanyaal refused to give me an email address or contact number for Management as its in violation with POPI.. I don't understand the violation since the email address or contact number belongs to the institution. I need my results please so that your internal committee can see I only have one module remaining to complete my qualification.