Shocking service- Milpark Education

I am not impressed with Milpark and would not recommend them to anyone.

I enrolled with Milpark and wrote my first 2 x subjects last year, the only time that I have received good service is during the sales phase!!!

The service from support, accounts service and the academic committee on the other hand are virtually non-existent.

Their communication is not clear, you can never got hold anyone telephonically and you get absolutely no response from emails.

For my accounting, I had to pay a fee to get an assignment extension, which I never got because I did not submit my request in time however I was not provided with a clear date. I never got refunded this fee and was told to re-register for semester 2 at a reduced price. I re-registered and paid the fee however was not refunded the fee that I paid for the assignment extension that I did not receive.

Part A of my Business Studies exam never uploaded electronically due to a technical glitch, I did receive a message on the Milpark website advising that it was received and uploaded in good order however to my surprise, I later found that these messages do not save on the Milpark website (how convenient).

I then had to pay another fee, resubmit the "previously unsaved part of my exam" and the paperwork explaining what happened in order for this part of my exam was to be marked.

The above was submitted on 24th June, to date I have received no response from Milpark in this regard. I phoned Milpark to enquire and I was advised that it was marked but they cannot see and provide me with the mark as I owe them money. I was transferred to the accounts department, to which my call was diverted to an answering machine!!!

I have received a statement of account invoicing me for an amount of R5510 on 7th July which is also dated 7th July. I have sent various emails enquiring this as all previous funds were settled and I have not registered for any additional exams for semester 2.

This is very stressful, the study fees are expensive and as mentioned above, the service is completely unsatisfactory.

I really think that I may need to change direction with my studies and consider a different study institution. All these hassles are not worth it.