second year student worst service but expensive courses

I am extremely frustrated with the service received at Milpark however I will try and be as concise and as accurate , straight to the point as I can be without bringing emotions into this. I have been a distant learning student with Milpark for 3 Short certificates. Banking and advice, long term insurance and Financial planning and short term insurance course. All these were pure distance learning courses well managed and well communicated and I have never had any issues . This will bring into context how things went south.

When I enrolled onto the course with the assistance of Ishmael Abrahim, I was told that I can do a maximum of 6 modules as each module is over a 6 week period not concurrently. So to my surprise whilst im doing business law module this year I first receive an sms about a test and assignment due. I tried calling Milpark but no we can never get ahold of you. For student support “ leave a message or send us an email” what is point of having a contact number then.? Secondly this is mispresentation cause I seem to now be forced into doing two modules at the same time

Nonetheless eventually someone gets in touch with me on the work email that Milpark and I use for correspondence, invoices, marketing and general queries from Milpark.(my work email).

The lady informs me that yes I have a module opened (BUSE02-6) I need to do it if I feel I cant do it in time I request for an extension in assignment submission. To which I decline cause I cant miss a test and then request for an extension on an assignment when I haven’t even touched the book. I tell her over the phone I want a deferral but ill also do the assignment extension but my aim is a deferral of the module cause after my business law exam (16/05/2023) I would be idle for 3 months not doing anything therefore it only makes sense to defer aka postpone as I work full time, I am a part time student and at the time I was not well.

I then submit the first deferral request . it gets cancelled, no one tells me anything on email or sms or anything but they say its because apparently I didn’t submit all documents. My fees for the year are fully paid Milpark couldn’t speak to someone from their payments department and deduct the R300.00 for the deferral fee from there.

Im then told to apply again for the second time. Again its cancelled . no communication whatsoever advising me why its been cancelled. Clearly Milpark wants me to throw money at them by paying their deferral fee which cant be supposedly taken from annual fees which have been paid.

The third time I submit it again then im told no it was cancelled because I didn’t submit my assignments and im told you guys have suddenly realized that you need to communicate with me via an email address that I have never used from the time I have studied with you guys. An email I have never seen . I don’t even know if I have ever received anything on that email cause my preferred communication method is my work email. Any other email with links are blocked on our system at work. Secondly when you guys send invoices, reminders and marketing communication you send it to my work email address. Furthermore I requested for referral for the same reason I didn’t request for an extension because im not mentally and emotionally in space to do two modules especially at the time I submitted my first referral I was not physically well. So asking me to first submit assignments defeats the purpose of deferring the module.it does not make sense at all. It seems like all I have been doing this year is going back and forth reaching out to you and not getting anywhere and my colleague with you guys is also going through the same episode.

Now I have submitted a cancellation of all further studies with you guys.

Please refer to this appeal Or this complaint .im done playing admin downloading documents and uploading documents. For the amount we pay we expect great service not mediocre service. This is the most mismanaged course I have ever done with Milpark and the worst service receive.

Im honestly sick and tired of Milpark its stressing me out more than my job, more than my personal life so before we bring twitter, facebook,Instagram and linkedin into the picture cause you guys are more interested in us just pouring money into your institution yet your own employees aren’t even studying with you guys