Results feedback reflects as DNW

I recently received my results as DNW (Did Not Write) for 1 module which is my last module by the way to complete my degree. I have been informed that this was due to an alleged issue with the room/desk scan during the exams, and I am now required to rewrite the module in January 2025. I have been writing in the same room and scanning the same way for all my +- 15 modules . I followed the scanning process instructed by the system.

Now, however, I am being penalized . I requested evidence as I want to appeal but no response this till to date . I am frustrated by Milpark because I should be completing my degree this December.