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KM
Kamo M

1 reviews | Active since Oct 2017

19 Jan 2021, 22:40

Results

There was a mix up with a deferral payment I had to do for an exam rewrite. I somehow was able to write the exam. Come the time for me to get my results I am then told I needed to make a payment of R275 on top of the R265 I had paid. This is 15 December 2020. At that time I'm told the academic committee that help is already closed for the year. Fast forward to 2nd week Jan I receive a response to an email I send in December pleading for help. The response is a firm asking me to apply for the deferral yet again. Fine I did that. I get an SMS saying I'm registered same day. Good news. I'm also told I still need to pay the R275.00. Of which I did. Now no one know anything about my results. I'm being told I need to be registered. I responded that I am already registered. I call I have to hold for long have matter handled by numerous people who tell me different stories. Today I called and asked my results only to be sent a statement of results that still has no results of what I asked for. This a horrible experience as I need these results for my bursary. All this happening while their sales department is hounding me for 2021 registration while they cannot even get my results issue sorted. They cannot even give me a turnaround time for this

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Replies (3)
Milpark Education
Milpark Education's reply20 Jan 2021, 08:30
Official
 Dear Student  We apologise for any inconvenience caused and will contact you as soon as possible. 

KM
Kamo M's update20 Jan 2021, 10:03
Reviewer Update
I have been on the phone all morning and the commerce support desk has been unavailable. Emails are not responded to. This is frustrating.
KM
Kamo M's update22 Jan 2021, 10:38
Reviewer Update
To this day Milpark has never taken the time to call me to see how they can help me. This is appalling service. It's as if they are doing us a favour while we are paying clients. This school is not free let alone cheap. It is a shock. I have been calling and not getting help from anyone. I can attest to the fact that at no point has anyone in this whole institution has picked up the phone and said how may we help or to tell me how far they are. This is because they are doing absolutely nothing because clearly I am just a number and insignificant to their bottom line. I have been dealing with an *********** person called Amanda King who's last interaction, that she initiated was to let me know I must pay and to confirm that my proof of payment was received. Ever since then I have been the one calling and trying to get a hold of her and leaving messages and emails and she is absolutely not bothered to get back to me and tell me if there is any movement with my request. This is by far the worst service have ever received and trust I have my fair share of bad service. When I last called (notice how I am the one always calling and trying to hunt for people to help me) and finally got a hold of her (Amanda King) she told me long stories about how my registration was only finalized on Tuesday (shocker) and that she is waiting for two other departments to get to her. I then discovered that my payment which she thanked me for is not appearing. what a joke. please note this was on Wednesday the 20th. Today is Friday 22nd no feedback and no change in my results. Can SOMEONE HELP ME GET MY BUSINESS LAW RESULTS!!!! I BEG!!!!!!