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Yumnah N

1 reviews | Active since Feb 2014

19 May 2015, 10:58

Refund of fees

1. I registered on 28/4 for the online income tax refresher course. I paid the tuition fees of R3900.00 directly into the Milpark bank account.<br> 2. The course was to start on 5/5. On the 5th, I logged into my profile and found that no course material was available.<br> 3. Calling Student Services via telephone is almost impossible, because one is kept on hold for ages.<br> 4. I emailed Rostill Wessels to enquire and was told that the course was postponed to June due to an insufficient amount of students registering. I was told that I could wait until June to do the course, or cancel. I chose to cancel due to the already terrible service experienced.<br> 5. I sent my refund application on 6/5 and I was told it takes 1 - 7 working days for the funds to reflect in my account.<br> 6. 7th working day, still no refund - after lots of back and forth correspondence, I was eventually contacted by Graham on 15/5, who said that they had problems their side, my refund will be processed immediately.<br> 7. Still waiting for confirmation that the refund was processed AND STILL HAVE NOT BEEN REFUNDED!!!<br> <br> PLEASE JUST REFUND ME MY MONEY ALREADY OR I WILL INSTRUCT MY ATTORNEY TO TAKE FURTHER ACTION!!

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Replies (1)
Milpark Education
Milpark Education's reply19 May 2015, 13:01
Official
Hello YumnahB,

We have investigated your complaint and we are pleased to inform you that your refund has been processed and will reflect in your account by Thursday. Our Programme Manager will be in contact with you to discuss your Milpark experience. Please accept our apologies for any inconvenience caused.