Item: Milpark Education
Rating: 1
Author: Florence S

Milpark Education's replyOfficial

19 Jan 2024, 11:55

Good day Florence

I trust you are well.

Thank you for bringing this to our attention.

Kindly be advised that Milpark take these things very serious. Your complaint has been escalated and feedback will be provided soon.

Kind regards

Milpark Education's reply19 Jan 2024, 11:55

Official

Good day Florence

I trust you are well.

Thank you for bringing this to our attention.

Kindly be advised that Milpark take these things very serious. Your complaint has been escalated and feedback will be provided soon.

Kind regards

Milpark Education's replyOfficial

24 Jan 2024, 13:19

Good day Florence

Thank you for taking my call.

You have confirmed that Leigh was assisting you with your refund request.

All will now be in order.

Regards

Milpark Education's reply24 Jan 2024, 13:19

Official

Good day Florence

Thank you for taking my call.

You have confirmed that Leigh was assisting you with your refund request.

All will now be in order.

Regards

FS

Florence S's updateReviewer Update

25 Jan 2024, 13:28

I received calls from 2 people from Milpark yesterday Leigh promised to resolved this but I'm still given the run around. I can't believe this honestly after telling them what's at stake for me. I wish I could reconsider my design wuth this institution. Really disappointed

FS

Florence S's update25 Jan 2024, 13:28

Reviewer Update

I received calls from 2 people from Milpark yesterday Leigh promised to resolved this but I'm still given the run around. I can't believe this honestly after telling them what's at stake for me. I wish I could reconsider my design wuth this institution. Really disappointed

FS

Florence S's updateReviewer Update

25 Jan 2024, 13:30

I called them this after was on hold for kore than 30 min when some guy answered the called while waiting to be assisted he hung up on me. I have never received such bad service ever in my life. I regret choosing this place, if I knew

FS

Florence S's update25 Jan 2024, 13:30

Reviewer Update

I called them this after was on hold for kore than 30 min when some guy answered the called while waiting to be assisted he hung up on me. I have never received such bad service ever in my life. I regret choosing this place, if I knew

Milpark Education's replyOfficial

26 Jan 2024, 13:31

Hi Florence

Thank you for taking my call, we have received all your refund documents and the funds will be processed by Friday 2nd February 2024.

Please also know that your registration process can only continue once the refund has been processed.

All is now in order.

Regards

Milpark Education's reply26 Jan 2024, 13:31

Official

Hi Florence

Thank you for taking my call, we have received all your refund documents and the funds will be processed by Friday 2nd February 2024.

Please also know that your registration process can only continue once the refund has been processed.

All is now in order.

Regards

FS

Florence S's updateReviewer Update

31 Jan 2024, 12:47

Please intervene on this, you have wasted a semester of mine over a refund that *********** agent of yours Leigh has just been the worst. I got a call from Jody last week promising to sort this out even today we still going back and forth about this. I'm typing this I'm in hospital hoping I would come back to this issue being resolved. You know how much you made me go through over a process that's not an exception for me. How were you refunding overpayments in the past, clearly your process are flawed. I lodged this on the 19th of December 2023 today it's over a month trying to get you to sort a mere refund out. I made a huge mistake enrolling with Milpark honest, they only care about payments not service. My life is at stake here, nobody cares coz they not in my shoes. I stand great chance of getting funding approved for funding because of this. I made a mistake choosing Milpark

FS

Florence S's update31 Jan 2024, 12:47

Reviewer Update

Please intervene on this, you have wasted a semester of mine over a refund that *********** agent of yours Leigh has just been the worst. I got a call from Jody last week promising to sort this out even today we still going back and forth about this. I'm typing this I'm in hospital hoping I would come back to this issue being resolved. You know how much you made me go through over a process that's not an exception for me. How were you refunding overpayments in the past, clearly your process are flawed. I lodged this on the 19th of December 2023 today it's over a month trying to get you to sort a mere refund out. I made a huge mistake enrolling with Milpark honest, they only care about payments not service. My life is at stake here, nobody cares coz they not in my shoes. I stand great chance of getting funding approved for funding because of this. I made a mistake choosing Milpark

Milpark Education's replyOfficial

02 Feb 2024, 10:15

Hi Florence

Please be advised that Milpark take these things very seriously.

We hope you have a speedy recovery.

Kindly know that your manager has come back to us confirming that payment should be made directly to the company and not directly to you (the student).

In order for the refund request to be processed, you are now then required to repeat the refund request online and please provide us with all necessary documentation.

- You are required to complete a new Application form with your company banking details stated.
- Proof of banking details from the company (the registration number of the company needs to be on the banking details. If not, the company will need to provide the registration number on a company letterhead).

Once all of the documents are received will we send proof of payment to your manager as requested in the email sent this morning.

Regards

Milpark Education's reply02 Feb 2024, 10:15

Official

Hi Florence

Please be advised that Milpark take these things very seriously.

We hope you have a speedy recovery.

Kindly know that your manager has come back to us confirming that payment should be made directly to the company and not directly to you (the student).

In order for the refund request to be processed, you are now then required to repeat the refund request online and please provide us with all necessary documentation.

- You are required to complete a new Application form with your company banking details stated.
- Proof of banking details from the company (the registration number of the company needs to be on the banking details. If not, the company will need to provide the registration number on a company letterhead).

Once all of the documents are received will we send proof of payment to your manager as requested in the email sent this morning.

Regards

FS

Florence S's updateReviewer Update

02 Feb 2024, 13:24

This is an email from your employee I am not doing this with you again. Keep your promise and do what needs to be done. I have filled in that form numerous times while she takes me back and forth. It's not my fault you hire *********** people

---------- Forwarded message ---------
From: Milpark Student Support <***>
Date: Fri, Jan 26, 2024 at 1:36 PM
Subject: Re: [External] CRM:***
To: Florence Mpho Sandamela <***>

Good Day Florence Thank you for taking our calls. Kindly note that I am truly sorry for the confusion regarding your refund. Kindly note that everything is in order for your refund. It will be processed and it will reflect into your account by next Friday. Kindly note once it is processed, I will be sending your manager an email with you cc'ed into the email with the proof of payment. Kind RegardsLeigh Harris
Student Support Administrator
www.milpark.ac.za

FS

Florence S's update02 Feb 2024, 13:24

Reviewer Update

This is an email from your employee I am not doing this with you again. Keep your promise and do what needs to be done. I have filled in that form numerous times while she takes me back and forth. It's not my fault you hire *********** people

---------- Forwarded message ---------
From: Milpark Student Support <***>
Date: Fri, Jan 26, 2024 at 1:36 PM
Subject: Re: [External] CRM:***
To: Florence Mpho Sandamela <***>

Good Day Florence Thank you for taking our calls. Kindly note that I am truly sorry for the confusion regarding your refund. Kindly note that everything is in order for your refund. It will be processed and it will reflect into your account by next Friday. Kindly note once it is processed, I will be sending your manager an email with you cc'ed into the email with the proof of payment. Kind RegardsLeigh Harris
Student Support Administrator
www.milpark.ac.za

Milpark Education's replyOfficial

08 Feb 2024, 15:53

Hi Florence

Kindly be advised that your Manager has been in contact with Milpark and advised not to proceed with the Refund request.

Please note that the remaining funds will be used for your future studies with Milpark.

All is in order.

Regards

Milpark Education's reply08 Feb 2024, 15:53

Official

Hi Florence

Kindly be advised that your Manager has been in contact with Milpark and advised not to proceed with the Refund request.

Please note that the remaining funds will be used for your future studies with Milpark.

All is in order.

Regards

Refund nightmare