1 reviews | Active since Oct 2023
Really Unhappy with Milpark Education
I am a Distant Learning student of milpark, they confirmed the exam date to be the 24th October on their formative assessment cover page. I prepare my study schedule accordingly and make the necessary arrangements at work to write the exam.
On the day, I log onto their portal to write the examination, only to find out the exam took place on the 23rd Oct. In utter shock, I try to call their student support services BUT, TO MY SURPRISE - THEY DONT TAKE CALLS! YOU HAVE THE OPTION TO LEAVE A MESSAGE BUT IT DOESNT EVEN ALLOW YOU TO DO THAT. So I decide to write an email to student support (ticket number 429377 - which is being dealt with by Na'ima Peck-Mandula), their initial response from the so called "student support" was in my opinion not in support of me at all! Nor did they appear to accept any accountability for the error they made on their documentation, that caused me to miss my exam. Instead, they are referring me to a process in the student handbook that applies to "missed assessments".
I have written a response to them and I have followed up, but I still havent heard anything, despite advising them of the urgency of this matter.
Really Disappointing, I cant even get through to their reception on the number noted on their website, being: ***......
I guess i must wait........... No one even calls!
I trust you well.
Thank you for bringing this to our attention.
Kindly be advised that we take these things very serious, your query will be escalated and feedback will be provided.
Regards
I trust you well.
Thank you for bringing this to our attention.
Kindly be advised that we take these things very serious, your query will be escalated and feedback will be provided.
Regards
I received two missed calls from ***, which I assume was an attempt for you to get hold of me to discuss my query, I have tried to return the call but I received nothing less than what was expected, i.e. an IVR robot telling me that this number does not receive incoming calls.
The channels/platforms of communication just doesnt work for me, it is for that reason I find myself communicating with you on Hello Peter!
Is it apart of your process to try and make contact again with your clients, or did I miss the one and only opportunity to engage with Milpark?
Note: I am a student that has been trying from the morning to try and discuss this issue to get to a resolve so I can write my exam. it is not 15:06pm, still battling! Furthermore, no response from "student support".
Regards
I received two missed calls from ***, which I assume was an attempt for you to get hold of me to discuss my query, I have tried to return the call but I received nothing less than what was expected, i.e. an IVR robot telling me that this number does not receive incoming calls.
The channels/platforms of communication just doesnt work for me, it is for that reason I find myself communicating with you on Hello Peter!
Is it apart of your process to try and make contact again with your clients, or did I miss the one and only opportunity to engage with Milpark?
Note: I am a student that has been trying from the morning to try and discuss this issue to get to a resolve so I can write my exam. it is not 15:06pm, still battling! Furthermore, no response from "student support".
Regards
I havent received anything further as at 17:45pm today. I am truly hoping that you will be able to support me by providing feedback tomorrow as to when I can write my examination.
I havent received anything further as at 17:45pm today. I am truly hoping that you will be able to support me by providing feedback tomorrow as to when I can write my examination.
Your query is being looked into and I will provide you with feedback as soon as I receive feedback.
Regards
Your query is being looked into and I will provide you with feedback as soon as I receive feedback.
Regards
Thank you for taking my call earlier.
Kindly be advised that I will revert back to you soon.
Regards
Thank you for taking my call earlier.
Kindly be advised that I will revert back to you soon.
Regards
Thank you for taking my call and for your patience.
As confirmed telephonically, your new exam for module REIN01-7 will be taking place on 19th January 2024.
As confirmed by your programme manager, she will take this up with the Academic Committee and they will send you formal communication which you will require for your bursary/employer.
Once again, apologies for the miscommunication and I will liaise with you via email for any future queries.
Regards
Thank you for taking my call and for your patience.
As confirmed telephonically, your new exam for module REIN01-7 will be taking place on 19th January 2024.
As confirmed by your programme manager, she will take this up with the Academic Committee and they will send you formal communication which you will require for your bursary/employer.
Once again, apologies for the miscommunication and I will liaise with you via email for any future queries.
Regards