Poor Service & Miscommunication

I have recently experience very poor service from Milpark Education - At the end of 2022 beginning of 2023 my student advisor advised me that I have 4 modules left to complete my qualification, upon completing those 4 modules in 2023 I requested confirmation that my qualification had been completed, I requested confirmation on the 13/12/2023 and had to follow up almost every 2nd day with no luck, sent over 10 emails, called in over 20 times and still could not get assisted. I get through to reception and reception tells me that I will be transferred to the advisory team but the call gets cut off every time, I requested to speak to a manager, to speak to the advisor, to speak to anyone that will be able to assist and reception told me that they are not allowed to give out anyone's details. I called in again on Tuesday the 9th and this time i refused to be transferred or to drop the call, I insisted that someone had to give me feedback immediately, as I have been following up since the 13/12/2023 and it is now 09/01/2024 and eventually I got to speak to a student advisor who now informed me that I still have 1 module to complete which was not even part of my curriculum when I started this qualification, bare in mind that I was suppose to graduate this year according to my student advisor who has now been promoted to a supervisor who feels like he is to important to reply to any of my emails.

1. I study via bursary, our bursary applications closes in November – meaning that I have not app**** for a bursary for 2024 because as per Milpark’s advice I only had 4 modules to do and not 5 - had I known that I had to complete 5 modules, I would have app**** for a bursary in 2022 to cover all 5 modules and not only 4 2. This module that I apparently have to complete is only available 2nd semesters – this means that Milpark has now derailed me by 2 years to graduate 3. I will not be held liable for a mistake that was made by Milpark and expect the matter to be resolved in a professional manner 4. My employer is under the impression that I have completed the course as it is a requirement for the work that I do – according to the advice I received I should have been completed by now, 5. I have been querying and following up with this since the 13/12/2023 and FINALLY got feedback on the 09/01/2024 after so many calls and emails – POOR SERVICE