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mK
musa K

1 reviews | Active since Nov 2013

29 Aug 2024, 10:40

Poor service

I haven't experienced issues with your institution as I am right now. I was told by one of your consultants that I'd need to apply for admission to complete my course. I did that twice after my first one was canceled without a reason. My employer has done everything on their end and I guess now it will be too late for me to complete my qualification for this semester. I lost count of the emails I have sent to your support services, don't even want to mention the call center service.

0
Replies (9)
Milpark Education
Milpark Education's reply29 Aug 2024, 12:08
Official
Good day Musa

I trust you well.

Thank you for bringing this to our attention.

Your query has been escalated and I will get back to you soon.

Regards
Milpark Education
Milpark Education's reply03 Sept 2024, 11:34
Official
Hi Musa

Kindly please refer to the email sent to you to the email address provided.

Regards
mK
musa K's update30 Sept 2024, 14:45
Reviewer Update
Good day. One of your consultants responded to my query and advised me of what is required from me. I did all that I had to do. On the 16th Sep, I was told that my application is under review. It has since been under review, how long does this process take? The website says 5 working days. May you please assist.
Milpark Education
Milpark Education's reply30 Sept 2024, 15:23
Official
Good day Musa

Thank you for your query.

I have escalated your query and will get back to you soon.

Regards
Milpark Education
Milpark Education's reply02 Oct 2024, 14:07
Official
Good day Musa

I can confirm that you have received a call from one of our consultants and he has confirmed that he will provide you with feedback.

Regards
mK
musa K's update07 Oct 2024, 09:49
Reviewer Update
Good day.

I did receive a call. The consultant told me he sent an email to query the status of my application. This was on the 2nd Oct, it now the 7th and still no feedback. I app**** 2 months ago yet I don't know the status of my application. I need to know if Milpark will allow me to finish off my qualification or if I should go elsewhere. I app**** in advance so I finish this semester but clearly that won't be happening. The hold up cannot be due to a matric certificate which I app**** for a reissue, the same matric certificate you are waiting for contains the same results reflecting on the statement of results which you accepted when I initially app****. This process is extremely frustrating now!
Milpark Education
Milpark Education's reply07 Oct 2024, 14:14
Official
Good day Musa, we regret that your experience with us was unsatisfactory, and we want to assure you that we treat such matters seriously.  Feedback will be provided to you shortly.  Thank you 
mK
musa K's update15 Oct 2024, 07:42
Reviewer Update
It seems like the only way to get a response is this platform since my direct emails are being ignored. My original complaint was written on the 29th Aug and to date it has not been resolved. Last week I spoke to a consultant named Sibongile, she asked for my statement of results. I emailed it to her and guess what, still nothing has been done. WHAT IS REQUIRED TO GET A MATTER RESOLVED? is your turnaround time 6 months? Please do better.
Milpark Education
Milpark Education's reply15 Oct 2024, 09:48
Official
Good day Musa, please note that your complaint has been escalated to the relevant department for urgent action.  Thank you