Poor service

Account Tell me why my account is suddenly owing after I was told last month in the 26-27 when I requested the statement that my account is up to date the institution is coming with the better system to roll out the monthly statement. Refund Tell me why it took two service consultant to process my refund even though all the documents were send and I am only been made aware that my account is owing and had I not made the payment I did last month when was that gonna be brought to me that I owe the institution.

I need to be called and be explained all the payments I made on my account as one of the consultant by the name of Ayanda messed my account the time I was registering for Management module I failed and since then she had been rude to me and failed to explain why my account was in excess meanwhile I have all the proof of payments and registration documents for all modules. Someone from account department need to call me and clarify this and I also request my refund in full. After all this I will change the institution and go somewhere else because woooooow. If the consultant are not available on the phone and takes their own good time to respond to email and never calls you back when you request to be called what more should we do. I have vowed to never recommend the institution to anyone that is why your NPS is dropping everyday due to lack of services form the so called service consultant