POOR REGISTRATION SYSTEM

For the past 3 weeks I have been trying to get someone to assist with registration but akk I have are back and forth emails from one of the student advisor providing me with links and later telling me I've done it wrong. I have asked for a step by step guide to go on but he has since blue ticked me. Last week I phoned your line and held for 30 minutes just to get through and still never got any help. I have sent several enquiries but clearly no one is interested in contacting me back. All I want is to register and get proof to submit to my employer who has paid for my bursary. Is that too much to ask for?