SZ
Sanelisiwe Z
1 reviews | Active since Sept 2018
12 Mar 2024, 21:59
poor customer service and support
l had an online test A for Cost01-6 which opened the 6th of March closing tomorrow. l report a query with the test needing a password.It took the consultants 3 days to sort but then l was constantly kicked out of the test hence l couldn't finish due to this l emailed Milpark requesting a rewrite knowing Milpark it will take years for them to respond. As for granting my request l know they will reject it and request for money. if not for the fact l am almost done with my studies l would have left the institution due to lack of customer service and poor system support.
Helpful (0)
Replies (7)0
Replies (7)
Milpark Education's replyOfficial
13 Mar 2024, 09:32Good day Sanelisiwe
I trust you well.
Thank you for bringing this to our attention.
Kindly be advised that your query will be escalated, and you will receive a call soon.
Regards
I trust you well.
Thank you for bringing this to our attention.
Kindly be advised that your query will be escalated, and you will receive a call soon.
Regards
Milpark Education's reply13 Mar 2024, 09:32
Official
Good day Sanelisiwe
I trust you well.
Thank you for bringing this to our attention.
Kindly be advised that your query will be escalated, and you will receive a call soon.
Regards
I trust you well.
Thank you for bringing this to our attention.
Kindly be advised that your query will be escalated, and you will receive a call soon.
Regards
SZ
Sanelisiwe Z's updateReviewer Update
13 Mar 2024, 13:19Good Day
i was informed by email that l have been granted permission to retake the test @ 11:30 am . l checked it immediately to retake the test but my surprise nothing was updated hence the test is closed almost 2 hours after your confirmation email.l even respond to the consultant to tell her that the test has not been opened but still no response.
i was informed by email that l have been granted permission to retake the test @ 11:30 am . l checked it immediately to retake the test but my surprise nothing was updated hence the test is closed almost 2 hours after your confirmation email.l even respond to the consultant to tell her that the test has not been opened but still no response.
SZ
Sanelisiwe Z's update13 Mar 2024, 13:19
Reviewer Update
Good Day
i was informed by email that l have been granted permission to retake the test @ 11:30 am . l checked it immediately to retake the test but my surprise nothing was updated hence the test is closed almost 2 hours after your confirmation email.l even respond to the consultant to tell her that the test has not been opened but still no response.
i was informed by email that l have been granted permission to retake the test @ 11:30 am . l checked it immediately to retake the test but my surprise nothing was updated hence the test is closed almost 2 hours after your confirmation email.l even respond to the consultant to tell her that the test has not been opened but still no response.
Milpark Education's replyOfficial
13 Mar 2024, 14:27Hi Sinelisiwe
As confirmed telephonically, I have explained to you that I have escalated the PM and I am awaiting her Feedback. I will also now inform her that you were not able to access the added attempt.
I will also call you when feedback is received.
Regards
As confirmed telephonically, I have explained to you that I have escalated the PM and I am awaiting her Feedback. I will also now inform her that you were not able to access the added attempt.
I will also call you when feedback is received.
Regards
Milpark Education's reply13 Mar 2024, 14:27
Official
Hi Sinelisiwe
As confirmed telephonically, I have explained to you that I have escalated the PM and I am awaiting her Feedback. I will also now inform her that you were not able to access the added attempt.
I will also call you when feedback is received.
Regards
As confirmed telephonically, I have explained to you that I have escalated the PM and I am awaiting her Feedback. I will also now inform her that you were not able to access the added attempt.
I will also call you when feedback is received.
Regards
Milpark Education's replyOfficial
14 Mar 2024, 14:47Good day Sanelisiwe
I can confirm that the Programme Manager has confirmed that your have been granted an extension for online test A COST01-6 .
Please log onto the course page and complete the test.
All is now in order.
Regards
I can confirm that the Programme Manager has confirmed that your have been granted an extension for online test A COST01-6 .
Please log onto the course page and complete the test.
All is now in order.
Regards
Milpark Education's reply14 Mar 2024, 14:47
Official
Good day Sanelisiwe
I can confirm that the Programme Manager has confirmed that your have been granted an extension for online test A COST01-6 .
Please log onto the course page and complete the test.
All is now in order.
Regards
I can confirm that the Programme Manager has confirmed that your have been granted an extension for online test A COST01-6 .
Please log onto the course page and complete the test.
All is now in order.
Regards
SZ
Sanelisiwe Z's updateReviewer Update
14 Mar 2024, 15:21Thank you,
Please note
Please note
SZ
Sanelisiwe Z's update14 Mar 2024, 15:21
Reviewer Update
Thank you,
Please note
Please note
SZ
Sanelisiwe Z's updateReviewer Update
14 Mar 2024, 15:24Please note the test has not been opened yet.l just checked now please advise once it is done so l can write.please
SZ
Sanelisiwe Z's update14 Mar 2024, 15:24
Reviewer Update
Please note the test has not been opened yet.l just checked now please advise once it is done so l can write.please
Milpark Education's replyOfficial
19 Mar 2024, 09:19Hi Sanelisiwe
Thanks for taking my call.
All is now in order.
Regards
Thanks for taking my call.
All is now in order.
Regards
Milpark Education's reply19 Mar 2024, 09:19
Official
Hi Sanelisiwe
Thanks for taking my call.
All is now in order.
Regards
Thanks for taking my call.
All is now in order.
Regards